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Archive
FOS reports that buildings insurance complaints hit a 10-year high
Link(s):Buildings insurance complaints hit a 10-year high – Financial Ombudsman service (financial-ombudsman.org.uk) Context Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to FOS within the first quarter of this financial year – the...
FSCP publishes ‘Consumers experience of insurance renewal’ research paper
Link(s):8a_final_general_insurance_research_paper.pdf (fca.org.uk)FS Panel Help and Insurance final deck_070224 PUBLIC VERSION (fca.org.uk) Context In an interestingly timed publication, soon after the FCA Value Measures data and following the FCA Thematic Review...
FOS publishes Q1 2024/25 complaints data
Link(s):New data reveals 70% jump in financial complaints – Financial Ombudsman service (financial-ombudsman.org.uk)Quarterly complaints data: Q1 2024/25 – Financial Ombudsman service (financial-ombudsman.org.uk) Context Complaints about financial products have...
FCA publishes an Upper Tribunal ruling – Senior Manager fitness and propriety – Thomas Llewellyn Kalaris
Link(s):Upper Tribunal ruling on Thomas Llewellyn Kalaris | FCASARANAC PARTNERS LIMITED v THE FINANCIAL CONDUCT AUTHORITY [2024] UKUT 00254 (TCC) - GOV.UK (www.gov.uk) Saranac_final_decision.pdf (publishing.service.gov.uk)Decision Notice 2022: Saranac Partners Limited...
FCA announces work in the retail customer pure protection market – Market Study MS24/1.1
Link(s):FCA announces work into pure protection market | FCAMS24/1.1: Pure Protection Market Study | FCAMarket Study MS24/1.1: Market study into the Distribution of Pure Protection Products to Retail Customers - Proposed Terms of Reference (fca.org.uk) Context The FCA...
ASA publishes its latest Insights – promotions and social responsibilities
Link(s):News - ASA | CAP Look at this! Top tips for advertising promotions - ASA | CAPTake your social responsibilities seriously! - ASA | CAP Context The ASA’s latest Insights updates include articles on advertising promotions and taking social responsibilities...
FCA publishes transcript of its “Consumer Duty: one year on” webinar
Link(s):Webinar: Consumer Duty: 1 year on (fca.org.uk) Context The FCA has published a transcript of its ‘Consumer Duty: one year on” webinar that it held on 31 July 2024, which was introduced and hosted by Jo Legg, Head of Consumer Policy and Outcomes, FCA. The...
FCA calls on insurers to take action as it publishes the latest value measures data
Link(s):General insurance value measures data 2023 | FCAgi-value-measures-data-2023.xlsx (live.com)FCA calls on insurers to take action as it publishes latest fair value data | FCAPersonal and commercial lines insurance portfolio letter: insurance market priorities...
FCA calls on insurers and brokers to demonstrate fair value and good customer outcomes – TR24/2
Link(s):FCA calls on insurers to ensure they demonstrate fair value and good customer outcomes | FCA TR24/2: General insurance and pure protection product governance thematic review | FCAThematic Review 24/2: Product Oversight and Governance thematic review – General...
ABI publishes a record quarterly high in property insurance claims
Link(s):Property insurance payouts hit record quarterly high | ABI Context The ABI has published its latest data from the second quarter of the year showing that Insurers paid £1.4bn in claims for property damage. This is a quarterly high since the ABI started...
FCA censures auditor Macintyre Hudson LLP for failings in client asset reports
Link(s):FCA censures auditor for failings in client asset reports | FCAFinal Notice 2024: Macintyre Hudson LLP (fca.org.uk) Context In an unprecedented, ‘first of its kind’ action, the FCA has censured the auditor Macintyre Hudson LLP (MHA) for failing to prepare...
FCA fines and bans Martin Sarl for dishonest and reckless conduct
Link(s):FCA fines and bans Martin Sarl for dishonest and reckless conduct | FCAFinal Notice 2024: Martin Christopher Sarl (fca.org.uk)Perry Prowse (Insurance Consultants) Ltd has entered into liquidation | FCAFirst Supervisory Notice 2020: Perry Prowse (Insurance...
FSRC re-opens its Call for Evidence – the FCA’s and PRA’s secondary competitiveness and growth objective
Link(s):FCA and PRA’s secondary competitiveness and growth objective - Committees - UK Parliament Call for Evidence - Committees - UK Parliament Reappointment of the Financial Services Regulation Committee and reopening of its inquiries - Committees - UK Parliament...
ABI reports that motor premiums have fallen for the first time in two years
Link(s):Motor premiums fall for the first time in two years | ABI Context The ABI has published the latest data from its Motor Insurance Premium Tracker for the period April to June 2024, which shows that the average motor insurance premium fell by 2% in April to...
ABI responds to the FCA’s package of regulation and growth announcements, and comments on the Bank of England’s findings on the PRA’s new secondary objective
Link(s):ABI responds to the FCA's report on the implementation of the secondary objective | ABIWe comment on BoE’s findings on the PRA’s new secondary objective | ABIIEO evaluation of the PRA's approach to the secondary competitiveness and growth objective | Bank of...
FCA publishes its authorisations operating service metrics for 2024/25 Q1
Link(s):FCA Authorisations operating service metrics 2024/25 Q1 | FCA Context The FCA reports on its authorisations metrics for each quarter, to provide greater transparency of its performance. This latest data covers the quarterly period from April to June 2024 (Q1...
FCA publishes Financial Promotions data for 2024 Q2
Link(s):Financial promotions quarterly data 2024 Q2 | FCA Context The FCA has published a webpage providing a summary of data generated between April to June 2024 following the FCAs actions against firms breaching financial promotion rules, and referrals and...
FCA publishes final FSCS levy rates for 2024/25
Link(s):FSCS Levy Calculation Notes 2024/25 Final Rates (fca.org.uk)CP24/1: Financial Services Compensation Scheme - Management Expenses Levy Limit 2024/25 | FCA Outlook May 2024 | FSCS Context The Financial Services Compensation Scheme (FSCS) levy is made up of two...
FCA publishes retail intermediary market data for 2023
Link(s):The retail intermediary market data 2023 | FCARetail intermediary market interactive analysis 2023 | FCARetail-intermediary-market-2023-underlying-data.xlsx (live.com) Context The FCA has published its latest analysis of the intermediary sector based on data...
FCA and FSCS announce that Lonsdale Insurance Brokers Limited has entered liquidation
Link(s):Lonsdale Insurance Brokers Limited enters liquidation | FCALonsdale Insurance Brokers Ltd | FSCS Joint Liquidator’s Website Context The FCA and the FSCS have both announced that Lonsdale Insurance Brokers Limited (“Lonsdale”) has entered liquidation. Lonsdale...
FCA ISPs publish their 2023/34 annual reports
Link(s): Publications panels search results | FCA Context The FCA Independent Statutory Panels have published their annual reports. Key points to note and next actions Practitioner Panel Annual Report 2023/24 Financial Services Consumer Panel Annual Report 2023/24...
FOS speech at the FCA’s ‘Consumer Duty: One year on’ webinar
Link(s):Abby Thomas speaks at FCA event: The Consumer Duty – one year on – Financial Ombudsman service (financial-ombudsman.org.uk) The Consumer Duty one year on: full speech from Abby Thomas – Financial Ombudsman service (financial-ombudsman.org.uk) Context At the...
ICO reprimands the Electoral Commission after cyber attack compromises servers
Link(s):ICO reprimands the Electoral Commission after cyber attack compromises servers | ICO Context The ICO has issued a reprimand to the Electoral Commission after hackers gained access to servers that contained the personal information of approximately 40 million...
FSCS publishes its 2023/24 Annual Report and Class Statements
Link(s):Annual Report 2023/24 | FSCSFSCS Annual Report and Accounts 2023/24FSCS Class Statements 2023/24 Context The FSCS is the UK’s compensation scheme for customers of authorised financial services providers and has published its Annual Report and Class Statements...
FCA publishes its response to the Complaints Commissioner’s Annual Report
Link(s):FCA response to the Complaints Commissioner's Annual Report 2023/24 Context In this report, the FCA responds to the points raised in the Complaints Commissioner's Annual Report and gives an update on its key performance measures. It sets out the FCA's...
FCA statement of Policy on cost benefit analyses
Link(s):Statement of Policy on Cost Benefit Analyses (fca.org.uk) Context As part of its proposals to reduce regulatory burdens and support growth, the FCA has published a Statement of Policy on Cost Benefit Analyses to provide stakeholders with assurance that the FCA...
FCA Secondary international competitiveness and growth objective metrics and report
Link(s):Secondary international competitiveness and growth objective statement (fca.org.uk)Secondary international competitiveness and growth objective (SICGO) metrics | FCA Secondary International Competitiveness and Growth Objective report 2023/24 (fca.org.uk)...
FCA Discussion Paper DP24/1: Regulation of commercial and bespoke insurance business
Link(s):DP24/1: Regulation of commercial and bespoke insurance business | FCADP24/1: Regulation of commercial and bespoke insurance business (fca.org.uk) Context The FCA has published a Discussion Paper DP24/1 about the regulation of commercial and bespoke insurance...
FCA to review the requirements under the Consumer Duty following it implementation – a Call for Input
Link(s):Review of FCA requirements following the introduction of the Consumer Duty | FCAReview of FCA requirements following the introduction of the Consumer Duty Context The FCA is asking for views on whether, where and how it can refine and simplify its retail...
FCA publishes a suite of proposals to reduce regulatory burdens and support growth
Link(s):Financial regulator seeks to reduce burdens on firms and support growth | FCA Context The FCA has issued four sets pf publications (all covered in the articles published this week) to try to reduce the regulatory burden on firms whilst at the same time...
FCA speech at its ‘Consumer Duty: One year on’ webinar
Link(s):Taking the leap on the Consumer Duty | FCAConsumer Duty events | FCA Context At its “Consumer Duty: One year on” webinar (recording here), Sheldon Mills, FCA Executive Director of consumers and competition, delivered a speech reflecting on the first year of...
FCA publishes its Whistleblowing quarterly data for Q2 2024
Date Issued:23/07/2024Applicable to:All firmsLink(s):Whistleblowing quarterly data 2024 Q2 | FCA Context The FCA has published its latest quarterly whistleblowing data showing the number of new whistleblowing reports it has received between April and June 2024 (Q2). ...
FCA publishes Policy Statement PS24/8 – its plans plan to protect access to cash for consumers and small businesses
Date Issued:24/07/2024Applicable to:All firmsLink(s):FCA confirms plan to protect access to cash for consumers and small businesses | FCAPS24/8: Access to cash | FCAPS24/8: Access to Cash (fca.org.uk)Research Note: An empirical analysis of characteristics associated...
FCA updates its ‘How we calculate annual fees’ web page
Date Issued:23/07/2024Applicable to:All firmsLink(s):How we calculate annual fees | FCA Context In the latest update to its website information in relation to fees and levies, the FCA has updated its web page about how it calculates fees to include the 2024/25 fees...
Advertising Standards Authority (ASA) publishes a ruling in relation to a Healthcare Society
Date Issued:24/07/2024Applicable to:Insurance firmsLink(s):Healthcare Society Ruling - ASA | CAP Context The ASA has upheld two complaints against a Healthcare Society. A TV ad and a radio ad, aired on 4th February and 12th March 2024 respectively, included a...
The Leasehold Knowledge Partnership (LKP) announces details of a planned Class Action over buildings insurance commissions
Date Issued:24/07/2024Applicable to:Insurance firmsLink(s):Freeholders face class action over insurance commissions - Leasehold Knowledge Partnership Context The LKP has announced that a class action over hidden insurance commissions, which leaseholders have...
Digital Regulation Cooperation Forum (DCRF) publishes a ‘Delivering impact through cooperation’ article
Date Issued:23/07/2024Applicable to:All firmsLink(s):DRCF: Delivering impact through cooperation | DRCF Context The DRCF is keen to continuously iterate and realise the full benefits of effective regulatory cooperation for regulators, industry and wider society. Each...
HM Government publishes the King’s Speech and associated Notes
Link(s):The King's Speech 2024 - GOV.UK (www.gov.uk)FINAL - 17/07/24 King's Speech 2024 background briefing final GOV.uk.docx (publishing.service.gov.uk) Context The King’s speech confirms a new Commonhold Reform Bill and the reintroduction of the Terrorism...
Companies House updates its Incorporation and Names web page
Link(s):Incorporation and names - GOV.UK (www.gov.uk)Annex A: Sensitive words and expressions that require prior approval to use in a company or business name - GOV.UK (www.gov.uk) Context Companies House has updated its Information and Names web page to add guidance...
ICO reprimands the London Borough of Hackney following a cyber attack
Link(s):London Borough of Hackney reprimanded following cyber attack Context The ICO has issued a reprimand to the London Borough of Hackney (LBoH) following a cyber attack in 2020, which led to hackers gaining access to and encrypting 440,000 files, affecting at...
FOS highlights an increase in travel insurance complaints
Link(s):Travel insurance complaints at their highest levels since the pandemic (financial-ombudsman.org.uk) Context FOS has published an article highlighting the increase in the number of travel insurance complaints referred to it in the last year. Aside from the year...
FOS publishes Ombudsman News issue 193
Link(s):Ombudsman News 193 - FOS publishes annual complaints data and insight 2023/24 Context In its latest Ombudsman News (edition 193), FOS has shared details of its work during the financial year and insight into the sector and product specific complaints they have...
FCA calls on firms to improve their treatment of Politically Exposed Persons (PEPs)
Link(s):Press Release - Firms to improve treatment of PEPsThe treatment of politically exposed persons | FCAThe treatment of politically exposed persons for anti-money laundering purposes (fca.org.uk)GC24/4: Proposed amendments to Guidance on the treatment of...
FCA publishes a web page explaining changes to fee rates since last year
Link(s):FCA fee rate movement 2024/25 | FCA Context Overall, the FCA’s Annual Funding Requirement (AFR) has increased in 2024/25 by 10.7%. The fee rate movements for each fee-block broadly reflect this percentage increase (adjusted for other factors) and the change in...
ASA/CAP publishes guidance on ‘AI’ as a marketing term, misleading omissions and verifiability of comparisons
Link(s):News - ASA | CAP Context ASA/CAP publish regular hints and tips in relation to keeping your marketing and advertising compliant, and its latest articles cover the use of AI as a marketing term, including important information and not making any misleading...
ICO publishes webpage regarding Privacy Notices
Link(s):Do I really need to read the privacy notice? | ICOICO urges all app developers to prioritise privacy | ICO Context The ICO published a webpage in February 2024 reminding all app developers to ensure they protect users’ privacy, following the regulator’s review...
FOS shares a review of its annual complaints data and insight for 2023/24
Link(s):Annual complaints data and insight 2023/24 (financial-ombudsman.org.uk) Context Every year FOS shares a review of its annual complaints data, showing the volume of complaints it received and overall uphold rates over the course of the financial year. The...
FCA publishes a short video about Consumer Duty
Link(s):Post | LinkedIn Context The FCA has published a short video by Sheldon Mills (the FCA’s Executive Director, Consumers and Competition) in which he outlines the principles behind the Consumer Duty and highlights the important role data plays in testing whether...
FCA publishes Quarterly Consultation No. 44 – CP24/11 including a proposal for criminal records checks for Controllers
Link(s):CP24/11: Quarterly Consultation Paper No. 44 | FCACP24/11: Quarterly Consultation Paper No. 44 (fca.org.uk) Context Once a quarter, the FCA consults on proposed miscellaneous amendments to its Handbook. These tend to be minor changes, but in the FCA still...
CII advises against a ‘one-size-fits-all’ approach to DE&I
Link(s):Crafting EDI strategies in an evolving regulatory landscape - what you need to know (on24.com) Context In a recent webinar on ‘Crafting EDI strategies in an evolving regulatory landscape’, formed in collaboration with the Association of British Insurers (ABI),...
FSCS makes customer-focussed operating model change
Link(s):Shift in operating model places customers at the heart of FSCS | FSCS Context The FSCS has announced that, in April, it brought its customer contact centre in-house. This marked a key milestone in the scheme’s transition towards a new hybrid operating model,...
FCA Practitioner Panel responds to FOS Consultation on charging Professional Representatives
Link(s):sbpp-response-to-fos-cp-charging-professional-representatives.pdf (fca.org.uk) Context The FCA’s Smaller Business Practitioner Panel (SBPP) has responded to the Financial Ombudsman Service’s (FOS) consultation of Charging Claims Management Companies and other...
FCA publishes the minutes of its 23rd May 2024 Board meeting
Link(s):FCA Board Minutes: 23 May 2024 Context The FCA has published the minutes of its 23rd May Board meeting, to include an item of interest and a confirmation in relation to the FSCS fees and levies. Key points to note and next actions The minutes included a...
FCA publishes its final regulatory fee and levy rates for 2024/25
Link(s):PS24/5: FCA regulated fees and levies 2024/25 | FCA PS24/5: FCA regulated fees and levies 2024/25: feedback on CP24/6 and ‘made rules’Fees and levies | FCA Context The FCA has published the final regulatory fee and levy rates for 2024/25for both the FCA and...
FCA announces plans to update the Firm Details Attestation
Link(s):Changes to application forms accessed via Connect | FCA Context In its Regulation Round-Up issued on 26th June, the FCA announced that it is reviewing the Firm Details Attestation form to improve guidance, navigation, and accessibility as part of the...
OFSI issues new General Licence to allow payments to the FCA
Link(s):OFSI General licence - INT/2024/4836676 - GOV.UK (www.gov.uk) Context The OFSI has issued a new General Licence under all Autonomous Sanctions Regulations (see Annex 1 of the General Licence) to allow firms to make payments to the FCA from or on behalf of a...
Companies House updates its Completing your Company Tax Return guidance
Link(s):Completing your Company Tax Return - GOV.UK (www.gov.uk) Context Companies House has updated it guidance on completing Company tax returns. Key points to note and next actions The update is in relation to information for boxes 630 and 631, which has been...
IUA details support for the adoption of London markets digital services
Link(s):IUA details support for adoption of London Market digital services Context The IUA has published details of a dedicated company market support programme for the adoption of new digital processing services in the London Market. Key points to note and next...
FOS publishes Ombudsman News issue 192
Link(s):Ombudsman News 192 (financial-ombudsman.org.uk) Context FOS has published issue 192 of Ombudsman News. Key points to note and next actions The areas covered in this issue are: The consultation on FOS proposal to charge Claims...
FCA publishes ‘Information for Principals with overseas Appointed Representatives’ web page
Link(s):Overseas appointed representatives | FCA Context The FCA has published a page for Principal firms with Overseas Appointed Representatives (OARs). The information covers additional challenges that Principals may face, and outlines expectations and practical...
FCA publishes details of Consumer Duty live stream webinar “Consumer Duty: 1 year on”
Link(s):FCA - Consumer Duty: 1 year on - FCA Webinars Context Consumer Duty came into force on 31 July 2023 for new and existing products, and will apply to closed products and services from 31 July 2024. As a result, the FCA is livestreaming an event on...
FCA publishes Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Link(s):Insurance multi-firm review of outcomes monitoring under the Consumer Duty | FCAConsumer Duty – information for firms | FCA Context The FCA has published a webpage relating to their recent review of insurance multi-firms and the outcomes for monitoring under...
FCA publishes a speech: “Teamwork: a smart way to tackle financial crime”
Link(s):Teamwork: A Smart way to tackle financial crime | FCA Context The FCA has published a speech delivered by Steve Smart at the Financial Services Investigations and Enforcement Summit. Key points to note and next actions Smart is joint executive director of...
FCA keeps trading apps under review over gaming concerns
Link(s):FCA keeps trading apps under review over gaming concerns | FCA Context In an FCA ‘first’, the regulator built an experimental trading app platform and has conducted an online experiment with over 9,000 consumers to test the effect on customer trading behaviour...
IUA establishes new Transactional Liability Committee for London company market
Link(s):New Transactional Liability Committee established for London company market (iua.co.uk) Context A Transactional Liability Committee has been established with senior underwriting participants from IUA member firms active in the the warranty and indemnity...
FCA charges ‘Finfluencers’ for promoting unauthorised trading scheme
Link(s):'Finfluencers’ charged for promoting unauthorised trading scheme | FCA Context On 16 May the FCA announced it had brought charges against nine individuals in relation to an unauthorised foreign exchange trading scheme promoted on social media. The FCA alleges...
FCA publishes an update on its review of treatment of Politically Exposed Persons
Link(s):Update on the FCA’s review of treatment of Politically Exposed Persons | FCA Context The FCA launched a review of the treatment of domestic Politically Exposed Persons (PEPs) by financial services firms in September 2023, and were due to publish the findings...
FCA publishes its quarterly whistleblowing data for Q1 2024
Link(s):Whistleblowing quarterly data 2024 Q1 | FCA Context The FCA has published data showing the number of new whistleblowing reports it received between January and March 2024, as well as existing reports closed during the same quarter. The data shows how the FCA...
New IUA Committee to review Blueprint Two progress
Link(s):New IUA committee to review Blueprint Two progress Context Blueprint Two is the Lloyd’s strategy to deliver change in the Lloyd's market through the building of solutions to digitise the market to improve it, and make it "...better, faster and cheaper..." for...
FOS publishes changes to its proactive settlement scheme
Link(s):Proactively settled complaints to continue (financial-ombudsman.org.uk) Context FOS over the past couple of years have trialled a new way to help financial businesses and their customers resolve complaints more quickly. By using ‘proactive settlement’...
FCA publishes its Wider Implications Framework Annual Report for 2023/24
Link(s):Wider Implications Framework Annual Report 2023/24 (fca.org.uk)Wider Implications Framework | FCA Context The Wider Implications Framework supports effective and structured collaboration and cooperation on issues with wider potential impact across the...
Premium Credit research shows insurance customers are working harder on shopping around
Link(s):Insurance customers are working harder on shopping around (premiumcredit.com) Context The Premium Credit Insurance Index indicates that customers are putting more effort into shopping around for the best insurance deals. Key points to note and next actions...
MGAA highlights opportunities and challenges facing the MGA sector today
Link(s):MGAA - Shaping the future of delegated underwriting. Context In the latest episode of MGAA Conversations, Stuart Reid, Chairman at Partners& and PIKL, explores the challenges and opportunities facing MGAs in the current market and what the future holds for...
ABI signs Memorandum of Understanding with the Gibraltar Insurance Association (GIA)
Link(s):We sign Memorandum of Understanding with GIA | ABI Context The ABI and GIA have signed a Memorandum of Understanding (MoU) to promote understanding and cooperation between the two organisations. Key points to note and next actions The agreement builds on...
FCA updates its Statutory Panels web page and publishes letter setting out its Practitioner Panel engagement priorities for 2024/25
Link(s):Statutory panels | FCAFCA engagement with the Practitioner Panel 2024 to 2025 Context The FCA has updated its Statutory Panels web page adding links to letters outlining the areas the FCA expects to prioritise when engaging with the five panels and one...
FCA confirms multi-factor authentication will apply to calls to the Supervision Hub (the Contact Centre for firms)
Link(s):Multi-factor authentication for FCA systems | FCA Context The FCA has updated its web page in relation to multi-factor authentication (MFA) to confirm that, from mid-June 2024, MFA will also be used to verify firms’ identity when firms call the Supervision...
FCA delays publication of the next edition of the Regulatory Initiatives Grid
Link(s):Regulatory Initiatives Grid | FCA Context The Regulatory Initiatives Grid, from the Financial Services Regulatory Initiatives Forum, sets out the regulatory pipeline. It is published so the financial services industry and other stakeholders can understand and...
ABI publishes webpage on customer awareness and understanding of insurance fraud
Link(s):Four out of five people unaware of common motor insurance scam | ABIOnline Fraud | ABI Context The Association of British Insurers (ABI) has published a webpage related to their findings on customer awareness and understanding of insurance fraud. Key points to...
FOS publishes Ombudsman News issue 191
Link(s):Ombudsman News 191 (financial-ombudsman.org.uk)Insurance (financial-ombudsman.org.uk) Context FOS has published issue 191 of Ombudsman News. Key points to note and next actions The areas covered in this issue are: Consultation opens for charging professional...
FSCS confirms zero levy for brokers in 2024/25
Link(s):FSCS confirms annual levy for 2024/25 is £265m | FSCSOutlook May 2024 | FSCSFSCS Outlook May 2024 Context FSCS has published its latest update on the annual levy for 2024/25. The total levy payable by firms for the 2024/25 financial year is now £265m, which is...
FCA publishes new web page on operational resilience
Link(s):Operational resilience: insights and observations for firms | FCAPS21/3 Building operational resilience Context The FCA published PS21/3 Building operational resilience in March 2021. The Policy Statement set out the final rules and guidance on the FCA’s new...
FCA updates Consumer Duty web page in relation to Vulnerability
Link(s):Consumer Duty – information for firms | FCA Context The FCA has updated its Consumer Duty web page adding a section in relation to Vulnerability. The FCA wants firms to be able to identify customers in vulnerable circumstances, understand their needs,...
FCA confirms recommencement of GAP insurance sales for some firms
Link(s):Firms to recommence GAP insurance sales following FCA action | FCA Context In 2022, the FCA’s value measures data showed there were over 2.4 million Guaranteed Asset Protection (GAP) insurance policies in force. This data identified that only 6% of the amount...
LKP publishes details of a First-Tier Tribunal, Property Chamber, decision in relation to multi-occupancy insurances
Link(s):Damning ruling on E&J's insurance over-charging - Leasehold Knowledge PartnershipCOMPOSITION OF TRIBUNALS (leaseholdknowledge.com) Context The Leasehold Knowledge Partnership has published details of a damning ruling handed down by a First-Tier Tribunal...
BIBA CEO calls for ‘allyship, innovation and regulatory stability’ in his first BIBA conference address
Link(s):Graeme Trudgill's Opening Address at The BIBA Conference 2024GRAEME-TRUDGILL-BIBA-CONFERENCE.pdf Context BIBA has published details of CEO Graeme Trudgill’s first BIBA Conference opening address, in which Trudgill outlined his vision of co-operation and...
BIBA launches a new guide explaining what makes up insurance brokers’ commissions
Link(s):Commission earned by insurance brokers explained in guide (biba.org.uk) Context BIBA has launched a guide helping to demystify the commission model. The new guide aims to help consumers and businesses understand the benefits to them of the commission model,...
BIBA publishes new guidance to help broker members show fair value in premium finance arrangements
Link(s):Premium Finance Guide to help brokers (biba.org.uk) Context BIBA has launched a guide for members that arrange premium finance for customers. The new guide aims to help members demonstrate fair value in the provision of premium finance. The guide highlights...
OFSI publishes updated financial sanctions general guidance
Link(s):UK financial sanctions general guidance - GOV.UK (www.gov.uk) Context OFSI has updated its general advice and guidance on UK financial sanctions in its role as the authority for the implementation of financial sanctions in the UK. It outlines firms’...
NCSC publishes updated guidance in relation to ransomware
Link(s):ABI, BIBA, IUA with NCSC help reduce ransom harm - NCSC.GOV.UKNCSC guide to help businesses facing ransomware demands (biba.org.uk) Context The NCSC has published, in conjunction with the Association of British Insurers (ABI), British Insurance Brokers’...
FOS consults on proposed changes to its fee structure
Link(s):Charges for professional representatives detailed for the first time in new ombudsman service consultation (financial-ombudsman.org.uk) Context The Financial Ombudsman Service (FOS) has set out proposed changes to its fee structure in a consultation, following...
FCA fines HSBC £6.2 million over treatment of customers in financial difficulty
Link(s):FCA fines HSBC £6.2 million over treatment of customers in financial difficulty | FCA Context The FCA has fined HSBC UK Bank plc, HSBC Bank plc and Marks and Spencer Financial Services plc (HSBC) £6,280,100 for failures in its treatment of customers who were...
FCA publishes a webpage on working together to improve outcomes
Link(s):The hidden cost of domestic financial abuse: working together to improve outcomes | FCA Context The FCA has published a webpage by the FCA’s Joanna Legg, Head of Consumer Policy & Outcomes. The webpage updates on the impacts on financial abuse and this can...
FCA publishes six Dear CEO letters in relation to the application of the Consumer Duty to ‘closed products’
Link(s):Dear CEO letter: Implementing the Consumer Duty for closed products and services – all other firms (fca.org.uk)Dear CEO letter: Implementing the Consumer Duty for closed products and services - consumer finance (fca.org.uk) Context The FCA has published six...
ICO says organisations must do more to combat the growing threat of cyber attacks
Link(s):Organisations must do more to combat the growing threat of cyber attacks | ICOLearning from the mistakes of others – A retrospective review | ICO Context The ICO is calling for all organisations to boost their cyber security and protect the personal...
FCA publishes Consumer Credit Product Data Flow Diagrams for Policy Statement PS24/3
Link(s):PS24/3: Consumer Credit - Product Sales Data Reporting - Performance Data Flow Diagram (fca.org.uk)PS24/3: Consumer Credit - Product Sales Data Reporting - Sales Data Flow Diagram (fca.org.uk)PS24/3: Consumer Credit - Product Sales Data Reporting - Back-book...
FCA publishes its authorisations operating service metrics for 2023/24 Q4
Link(s):FCA Authorisations operating service metrics 2023/24 Q4 | FCAAuthorisations operating service metrics 2023/24 Q4 (fca.org.uk) Context The FCA reports on its authorisations metrics quarterly to provide greater transparency of itsperformance. This data covers...
FCA publishes a speech: “Power Brokers: How to transform into the lynchpins of the ecosystem”
Link(s):Power brokers: how to transform into the lynchpins of the ecosystem | FCA Context Emily Shepperd, FCA Chief Operating Officer, delivered a speech at the BIBA Conference on 16th May 2024, which began with an analogy about eco-systems involving wolves and deers...
FCA updates the SUP15 notification process and forms
Link(s):Firm notification form (SUP 15) | FCANotification Form (fca.org.uk) Context Principle 11 requires a firm to deal with its regulators in an open and cooperative way and to disclose to the FCA appropriately anything relating to the firm of which the FCA would...
ABI publishes research showing the vital role of workplace health and protection insurance
Link(s):Vital role of employer in supporting workforce health highlighted in new report | ABI Context The ABI has collected data to show how many people use insurance provided by their employer to access health services. According to this new research, the majority...
ABI data shows home insurance premiums have risen but remain below historic peaks
Link(s):Home insurance premiums rise but remain below historic peaks | ABI Context The most recent data from the ABI shows the average home insurance (combined buildings & contents) premium rose 3% in the first quarter of 2024, following a severe winter for...