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Archive

FOS publishes quarterly complaints data for Q1 2023/2024

Link(s):Quarterly complaints data: Q1 2023/24 (financial-ombudsman.org.uk) Context FOS has published its quarterly complaints data for Q1 2023/2024 (so April to June 2023). Key points to note complaints relating to motor and buildings insurance have reached their...

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RegData – Notice Board

Link(s):FCA RegData : Login Context The FCA is aware some users’ period end dates are incorrect. The reports have been incorrectly scheduled with the period end 28/08/2023 instead of 31/08/2023, the FCA are looking to implement a fix as soon as possible. Also Data...

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New screening checks required to approve financial adverts

Link(s):New screening checks required to approve financial adverts | FCA PS23:/13: Introducing a gateway for firms who (fca.org.uk) PS23/13: Introducing a gateway for firms who approve financial promotions | FCA Context The FCA is introducing new screening checks for...

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FCA publishes Quarterly Consultation Paper No. 41 (CP23/18)

Link(s):CP23/18: Quarterly Consultation Paper No. 41 | FCACP23/18: Quarterly Consultation Paper No. 41 (fca.org.uk) Context Once a quarter, the FCA consults on proposed miscellaneous amendments to its Handbook. Key points to note Changes to the employers’ liability...

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ICO consultation on the draft biometric data guidance

Link(s):ICO consultation on the draft biometric data guidance | ICOGuidance on biometric data | ICO Context The Information Commissioner’s Office (ICO) is producing guidance on biometric data and biometric technologies. The draft biometric data guidance explains how...

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Verex Insurance Services Limited enters administration

Link(s):Verex Insurance Services Limited enters administration | FCA Context Verex Insurance Services Limited (Verex) is an insurance broker that sold motor insurance products from a range of insurers. The Directors of the company applied to place the firm in...

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ABI highlights crackdown on insurance cheats

Link(s):Conning big - crackdown on insurance cheats delivering results, but average scam up to nearly £15,000 | ABI Context The Association of British Insurers (ABI) is warning that there can be no let-up in cracking down on insurance fraud. Key findings from the...

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Affiliate yourself with the CAP Code this month

Link(s):Affiliate yourself with the CAP Code this month - ASA | CAP Context CAP has published a webpage referring to Rule 2.1 of the CAP Code. This rule requires that marketing communications are obviously identifiable as such.  The Code also states that marketing...

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FOS publishes Ombudsman News 183

Link(s):Ombudsman News 183 (financial-ombudsman.org.uk) Context The FOS has published the latest edition of Ombudsman News. Key points to note This edition highlights: Its recent blog on Section 75 and chargeback complaintsUpdated guidance for financial businesses on...

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FCA publishes retail intermediary market data 2022

Link(s):The retail intermediary market data 2022 | FCARetail intermediary market interactive analysis 2022 | FCAretail-intermediary-market-2022-underlying-data.xlsx Context Each year (since 2016) the FCA publishes the information firms have provided about their...

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FCA publishes a customer-facing Consumer Duty page

Link(s):Consumer Duty sets higher standards for financial services customers | FCA Context The FCA has published a brief web page, apparently customer-focussed, announcing the new Consumer Duty. Key points to note Alongside the new Consumer Duty page, the FCA has also...

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FCA publishes Handbook Notice 111

Link(s):Handbook Notice 111 (fca.org.uk) Context Handbook Notice 111 has been published, confirming a number of updates to the Handbook. Key points to note SUP 16.30, and SUP 16 Annex 54G, have been updated to come into force on 1st January, introducing the new FIN073...

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ESG: The Brokers’ Perspective

Link(s):ESG: The Brokers’ Perspective (cii.co.uk) esg-report-final.pdf (cii.co.uk) Only 32% of SME brokers understand ESG aims – CII research - Insurance Age Context The CII has published a guide which comes from research carried out by the CII Broking Community New...

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FCA publishes key findings from its Financial Lives survey

Link(s):Financial Lives 2022 survey - Key findings from the May 2022 survey: Executive summary | FCA Financial Lives survey highlights importance of the FCA’s Consumer Duty | FCA Context Approximately every 2 years, the FCA conduct a survey which is designed to...

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FCA publishes its latest Perimeter Report

Link(s):Our Perimeter Report | FCA Context The FCA’s perimeter sets out what it does and doesn’t regulate. This latest Perimeter Report describes specific issues the FCA sees around the perimeter and action it is taking in response.  The report is detailed in...

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FCA News: MCE Insurance enters administration

Link(s):MCE Insurance Limited enters administration | FCA MCE Insurance - Sabre Insurance Company Ltd Context It has been confirmed that Motorbike broking specialist, MCE Insurance Limited were placed into administration on 17th July 2023. Key points to note MCE...

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FCA sets out a Rule Review Framework

Link(s):Our Rule Review Framework | FCA Context Linked to the published details in relation to the repeal and replacement of retained EU law with its rules, the FCA has published a web page a new Rule Review Framework.  The Framework includes an Annex. Key points...

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FCA publishes regulated fees and levies for 2023/24

Link(s):PS23/10: FCA regulated fees and levies 2023/24: with feedback on CP23/07 and ‘made rules Context The FCA has published its Policy Statement confirming the regulatory fees & levies for 2023/24. Key points to note The FCA’s total Annual Funding...

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Financial Ombudsman Service warns of credit hire risks

Link(s):Financial Ombudsman Service warns of credit hire risks (financial-ombudsman.org.uk) Context The FOS has warned that motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds. Key points to note As an alternative...

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CII Insight on Generation Z and the future of work

Link(s):Generation Z and the future of work (cii.co.uk) Context Sophie Ezadkhasty, Senior US Casualty Underwriter at Allied World Assurance Company, offers insight on maintaining equilibrium between office attendance and working from home as we emerge from the...

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UK Chancellor signs financial services agreement with EU

Link(s):UK Chancellor to sign financial services agreement with EU - GOV.UK (www.gov.uk) 20210326_EU-UK_MoU_ISC__Final_June_2023_FINAL__002_.pdf (publishing.service.gov.uk) Context Chancellor of the Exchequer Jeremy Hunt (in Brussels to discuss UK/EU cooperation with...

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FOS warns of increase in ‘hybrid’ scams

Link(s):Financial Ombudsman Service warns of increase in ‘hybrid’ scams (financial-ombudsman.org.uk) Context New data shows that, in the 2022/23 financial year, FOS received almost 22,000 fraud and scam complaints, up by almost a fifth when compared to the 18,450...

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FCA publishes Spring 2023 Consumer Duty firm survey results

Link(s):Consumer Duty firm survey – Spring 2023 | FCA Consumer Duty: firm preparedness: Wave 1: quantitative research (fca.org.uk) Context The FCA has published a summary of, and the results from, its Spring 2023 anonymous survey about how prepared firms were in...

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FCA publishes a suite of Consumer Duty updates

Link(s):One month to go for the Consumer Duty | FCA Consumer Duty | FCA Consumer Duty – information for firms | FCA Countdown to the Consumer Duty | FCA Inside FCA Podcast: Explaining Consumer Duty outcomes monitoring | FCA Consumer Duty firm survey – Spring 2023 |...

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Financial Services and Markets Bill completes Lords stages

Link(s):Financial Services and Markets Bill - Parliamentary Bills - UK Parliament Context On 20th June 2023, the House of Lords announced that the Financial Services and Markets Bill has completed the last of its Lords stages. Key points to note The Bill had its third...

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FCA warns consumers about Promethean Finance Limited

Link(s):Consumer warning on Promethean Finance Limited | FCA Context The FCA has removed several trading names relating to Promethean Finance Limited (Promethean) from the Financial Services Register. Key points to note Between March 2022 and March 2023, Promethean...

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FCA publishes a warning about the use of MOVEit software

Link(s):MOVEit vulnerability | FCA Latest cyber issues | ICO Context The FCA has published a web page in relation to a vulnerability to the file transfer application MOVEit that has been impacting organisations and exposing personal data. Key points to...

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LIIBA publishes “Our face-to-face future” paper

Link(s):LIIBA-our-face-to-face-future-press-release-FINAL.pdf Context The LIIBA has published a paper considering the future trading model in the London insurance market.  Acknowledging that relationships are at the core of the London Market’s approach to...

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FOS reveals top five most complained about products

Link(s):Financial Ombudsman Service reveals top five most complained about products. Context FOS has published its annual complaints data from April 2022 / March 2023 along with insight into the common problems raised by consumers. These new figures show that...

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FCA updates its Transforming Data Collection web page

Link(s):Transforming data collection | FCA Context The FCA published a web page in January 2022 about how it is working with the Bank of England and industry to transform how it collects data from the UK financial sector. In March 2023, the FCA along with the PRA and...

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Lloyd’s publishes its Q2 Markets Message

Link(s):Q2 Market Message - Lloyd's (lloyds.com) Context Lloyd’s has published a recording of and the slides for its Q2 Markets Message presentation. Key points to note Patrick Tiernan, Chief of Markets, talks about the importance of focusing on sustainable...

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Caroline Rainbird, FSCS CEO, departs FSCS

Link(s):Caroline Rainbird departs FSCS | FSCS Context FSCS announces that its Chief Executive Officer Caroline Rainbird has left FSCS. Key points to note In the meantime, Fiona Kidy will be Chief Executive Officer until a permanent replacement joins FSCS. Next actions...

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ICO statement on Capita incident

Link(s):ICO statement on Capita incident | ICO Context The ICO has issued a statement regarding a recent cyber attack on Capita in March 2023. Key points to note “We are aware of two incidents concerning Capita, regarding a cyber-attack in March and the use of...

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