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Archive

LMA  blog: “Why wordings matter”

Link(s):Insights Context The LMA has published an insights article on why policy wordings matter, in particular revising UK personal accident wording to boost consumer accessibility and how the changes made to it aim to boost consumer understanding. Key points to note...

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CII publishes January 2025 Public Trust Index

Link(s):Public Trust Index - January 2025Public Trust Indexhttps://www.cii.co.uk/media/3vcfoomc/cii-report-wave-1415-2024.pptx Context New data published by the CII reveals that consumers continue to believe that insurers could do more to build trust, particularly by...

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CMA publishes its Annual Plan 2025/26

Link(s):CMA Annual Plan 2025 to 2026 Context The CMA has published its draft Annual Plan for 2025 to 2026 under a banner of “Promoting Competition and Protecting Consumers to Drive Growth, Opportunity, and Prosperity for the UK”.  This statement underpins the...

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LMA announces its 2025 priorities

Link(s):Insights Context The LMA has announced its 2025 priorities. Reinforcing its purpose to maintain the Lloyd’s market's position at the forefront of global insurance, the LMA board has outlined that its priorities for the year ahead will include both Blueprint...

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ABI publishes its Annual Report 2024

Link(s):abi-annual-report-2024.pdf Context The ABI has published its Annual Report 2024, with the title “Building Resilience in a Changing World”.  The document is split into 16 sections over 48 pages, the sections including bringing the industry together, engaging...

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FCA updates its Unacceptable Behaviour Policy web page

Link(s):Unacceptable behaviour policy | FCA Context The FCA has updated its web page in relation to its Unacceptable Behaviour Policy, which focuses on what it sees as unacceptable behaviour on the part of those individuals who engage with the FCA (so consumers or...

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FOS receives more than 4,800 new cases from businesses

Link(s): Financial Ombudsman Service receives more than 4,800 new cases from businesses Context The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year. The data, which covers the period...

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ICO updates its approach to the way it supports businesses

Link(s): Update on changes to our services for businesses | ICO Context In October 2024 the ICO published a webpage piloting some changes to the way it provides support to businesses. The ICO encouraged businesses to use the growing range of resources available via...

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FOS publishes its 2023/24 Report and Accounts

Link(s):Financial Ombudsman Service Annual Report and Accounts 2023/24 Financial Ombudsman Service - Plans and Budget 2024-25 Financial Ombudsman Service The Independent Assessors Annual Report 2023-2024Financial Ombudsman Service Management Response to Independent...

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FCA responds to HM Treasury ‘remit’ letter

Link(s):FCA's response to Treasury remit letter 2024 Context The FCA has responded to the Chancellor, Rachel Reeves, following her letter to the FCA, thanking her for providing clear recommendations in relation to the aspects of the Government’s economic policy which...

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FCA  publishes its ‘Consumer Duty focus areas’

Link(s):Our Consumer Duty focus areas | FCA Context The FCA has published a new web page setting out its priorities under the Consumer Duty for the remainder of 2024/25. The web page includes a short description of the work and anticipated timelines.  As part of...

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FCA  publishes an updated Perimeter Report

Link(s):Our perimeter report | FCA Context The FCA has published an updated version of its Perimeter Report. The FCA’s ‘perimeter’ is the line between what it does and does not regulate. The report describes specific issues the FCA sees around its perimeter and action...

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FCA publishes Quarterly Consultation Paper CP24/26

Link(s):CP24/26: Quarterly Consultation Paper No. 46 | FCACP24/26: Quarterly Consultation Paper No 46FG24/3: Finalised non-handbook guidance on the anti-greenwashing rule | FCA Context The FCA is using its latest Quarterly Consultation to introduce a number of...

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FCA publishes Q1 2024/25 Skilled Persons Reports data

Skilled person reviews | FCA Number of Skilled Persons Reports commissioned in 2024/25 Q1 (1 April – 30 June 2024) The FCA has published the April to June 2024 Skilled Persons reports data. If the FCA is concerned about aspects of a regulated firm's activities or...

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FCA publishes updates to its Financial Crime Guide

Link(s):PS24/17: Financial Crime Guide updates | FCAPS24/17: Financial Crime Guide changesHandbook Notice 124 Context The FCA has published a Policy Statement introducing changes to the FCA’s Financial Crime Guide.  Handbook Notice 124, sets out the specific...

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FOS publishes Q3 2024 complaints data

Link(s):Financial Ombudsman Service sees complaints increase by more than 50% – Financial Ombudsman service Context The newly published FOS data shows complaints about fraud and scams, current accounts and credit cards are at record highs. Key points to note and next...

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FSCS declares Eunisure Ltd in default

Link(s):Eunisure Ltd - check you can claim | FSCS Context Eunisure Ltd (‘Eunisure’) is an insurance broker which was placed under investigation by FSCS on 20 July 2022 and declared in default on 14 November 2024.  On 7 July 2022 the company entered Creditors Voluntary...

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HMT publishes an open Consultation on Captive Insurance

Link(s):Captive insurance - GOV.UKCaptive_insurance_consultation1.pdfChancellor announces consultation on UK captive regime - London Market Group Context Announced as part of the Mansion House address, HM Treasury has published an open Consultation on Captive...

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HMT publishes recommendations for the FCA

Link(s):Recommendations for the Financial Conduct Authority: November 2024 - GOV.UKCX_Letter_-_Recommendations_for_the_Financial_Conduct_Authority__FCA__-_Nikhil_Rathi_14112024.pdf Context The Financial Services and Markets Act 2000 requires the Treasury, at least...

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FOS announces moves to modernise the redress system

Link(s):Financial Ombudsman Service and FCA move to modernise redress system – Financial Ombudsman service Context In conjunction with the FCA (as outlined above), FOS has announced details of the Call for Input which seeks to review and modernise the redress system. ...

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FCA provides a Wider Implications Framework update

Link(s):Wider Implications Framework | FCAWider Implications Framework issues log – April 2024Terms of Reference for the Wider Implications FrameworkWider Implications Framework meeting minutes, 25 April 2024 Context In line with other moves following the Chancellor’s...

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FCA fines Metro Bank £16m for financial crime failings

Link(s):FCA fines Metro Bank £16m for financial crime failings | FCAFinal Notice 2024: Metro Bank plc Context The FCA has fined Metro Bank £16m for failing to have the right systems and controls in place to adequately monitor over 60m transactions, with a value of...

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FCA confirms new Chair of Regulatory Decisions Committee

Link(s):Regulatory Decisions Committee (RDC) | FCA Context The FCA has updated its Regulatory Decisions Committee (RDC) web page to update the Committee membership details, and effectively confirm Alison Potter as the new Chair.  Potter becomes Chair of the Committee...

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FCA Updates its REP008 reporting web page

Link(s):REP008: Conduct Rules reporting for solo-regulated firms | FCA Context The FCA has updated its web page in relation to REP008 Conduct Rule breach reporting. Key points to note and next actions The only update is to the section in relation to submitting a nil...

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FOS highlights the rise in ghost broking

Link(s):‘Ghost brokers’ haunting the insurance market – Financial Ombudsman service Context FOS has published a consumer-facing article highlighting a rise in ghost broking, urging consumers “to be vigilant as online fraudsters prey on victims, offering fake insurance...

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FCA publishes FCA and Practitioner Panel 2023/24 survey

Link(s):The FCA and Practitioner Panel 2023/24 survey findings | FCAFCA and Practitioner Panel Survey 2023-24 Report Context The FCA has published the findings of its recent FCA and Practitioner Panel 2023/24 survey which collates the responses from its information...

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FCA publishes its latest complaints data

Link(s):Complaints data | FCAFirm specific complaints data | FCAfirm-level-complaints-data-2024-h1.xlsxAggregate complaints data: 2024 H1 | FCAaggregate-complaints-data-2024-h1.xlsxOpened complaints | FCAClosed complaints | FCAComplaints upheld | FCARedress paid | FCA...

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FCA cracks down on illegal finfluencers

Link(s):FCA cracks down on illegal finfluencers | FCA Context The FCA has announced that it is interviewing 20 ‘finfluencers’ under caution, targeting those who may be touting financial services products illegally.  The FCA has also issued 38 alerts against social...

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FOS publishes half yearly complaints data

Link(s):Complaints jump by 40% year on year – Financial Ombudsman service Context FOS has published the number of financial complaints it has received in the first half of 2024, which rose by over 40% compared to the same period in 2023. In the first six months of...

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FCA publishes an interim updated Regulatory Initiatives Grid

Link(s):Regulatory Initiatives Grid | FCA Regulatory Initiatives Grid - Interim update | FCA regulatory-initiatives-grid-interim-update.xlsx (live.com) Context The FCA has published an October 2024 interim update to the Regulatory Initiatives Grid (RIG), updating its...

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