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Archive
ICO fines a sole trader who sent nearly one million spam texts £200,000
Link(s):£200,000 fine for sole trader who sent nearly one million spam texts | ICO Context The ICO has fined Bharat Singh Chand £200,000 for sending nearly one million spam texts about debt solutions and energy saving grants. He has also been issued with an...
FOS publishes its complaints data for Q3 2025
Link(s):Financial Ombudsman Service continues to see a fall in cases – Financial Ombudsman serviceHalf-yearly complaints data: H1 2025 – Financial Ombudsman serviceRedress system reforms to prevent compensation delays and provide predictability needed for innovation –...
FCA prosecution results in data protection breach conviction
Link(s):Individual convicted and fined for data protection breach | FCA Context A prosecution by the FCA has resulted in a fine and conviction for Luke Coleman, a former Virgin Media O2 employee, who sold confidential customer data to family friend for use in a boiler...
FCA issues a Decision Notice withdrawing approval for SMF3 at Beauforce Corporation Limited
Link(s):Decision Notice 2025: Howard Duckett Context The FCA has published a Decision Notice, referring to breaches of FIT related to a lack of fitness and propriety in the consumer credit sector. The FCA has made an order, prohibiting Mr Howard Roland Duckett from...
Companies House blog: “Building trust in our data, cracking down on economic crime and supporting growth”
Link(s):Companies House strategy: Building trust in our data, cracking down on economic crime and supporting growth – Companies House Context Companies House has published an article supporting its recently published five-year strategy, written by Andy King (Chief...
HM Treasury announces a new ‘Scale-up Unit’ to be based in in Leeds
Link(s):Chancellor unveils plans to 'supercharge' growth of innovative financial services firms - GOV.UKChancellor launches Scale-up Unit in Leeds to help firms grow | FCA Context The Chancellor has announced that financial services firms will get new support to help...
FCA publishes its latest Whistleblowing data Q3 2025
Link(s):Whistleblowing quarterly data 2025 Q3 | FCA Context The FCA has published its latest whistleblowing data, for July – September 2025, showing the number of new reports received and the number closed. The data shows how the FCA received the reports, what the...
Consumer Intelligence Insurance Market Analysis 2025-2026: “The End of Churn – Competing on Value in the New Insurance Landscape “
Link(s): The-End-of-Churn.pdf Context Consumer Intelligence’s latest market analysis reveals a fundamental shift in UK insurance. With switching at historic lows (just 33% in motor and 36% in home) “…the churn-driven growth model has ended.” The future now belongs...
Companies House blog: “Making identity verification simple, secure and trusted”
Link(s): Making identity verification simple, secure and trusted – Companies House Context Companies House has published further guidance on its new identity verification requirements. From 18th November 2025, directors and people with significant control (PSCs) will...
FSCS formally declares Arthur Temlett, trading as Abacus Insurance Consultants, in default
Link(s): Arthur Temlett - check if you can claim | FSCS Context On 21st January 2025, the Financial Conduct Authority (“FCA”) placed restrictions on Arthur Temlett in response to allegations that insurance premiums were not being passed on to insurers. Customers can...
FSCP has published eight response documents to various reviews
Link(s): Publications panels search results | FCA Context The FSCP has published eight response documents to various reviews. Key points to note and next actions Financial Services Consumer Panel response to CP25/22 Modernising the Redress System [pdf]...
FCA publishes the latest complaints data
Link(s):Complaints data | FCA Firm specific complaints data | FCA Firm-level complaints data sortable table: 2025 H1 | FCA https://www.fca.org.uk/publication/data/firm-level-complaints-data-2025-h1.xlsx Aggregate complaints data: 2025 H1 | FCA...
FCA speech: “Do the right thing: Part II”
Link(s): Do the right thing: Part II | FCA Context The FCA has published a speech delivered by Therese Chambers, Joint Executive Director of Enforcement and Market Oversight, at the City & Financial Global FCA Investigations and Enforcement Summit. Referring...
FCA publishes the 2024 GI value measures data
Link(s):General insurance value measures data 2024 | FCAgi-value-measures-data-2024.xlsx Context The FCA has published its third full year of general insurance (GI) value measures data covering January 2024 to December 2024, accompanied by the usual spreadsheet of the...
ABI launches updated floods guide to help households recover and rebuild
Link(s):ABI launches updated floods guide to help households recover and rebuild | ABI Context To mark UK Flood Action Week (13 – 19 October), the ABI has published its updated floods guide, outlining insurers’ support at every stage of recovery process to give...
ICO publishes John Edwards’ opening speech at DPPC 2025
Link(s):https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2025/10/john-edwards-opening-speech-at-dppc-2025/ Context Context John Edwards, UK Information Commissioner, made a speech at the ICO’s annual Data Protection Practitioners’ Conference. The...
ICO has fined Capita £14m for data breach affecting more than 6m people
Link(s):Capita fined £14m for data breach affecting over 6m people | ICO Capita plc and Capita Pension Solutions Ltd | ICO capita-plc-and-cpsl-monetary-penalty-notice.pdf Context The ICO has issued a fine of £14m to Capita for failing to ensure the security of...
CMA publishes update to its market investigation into veterinary services for household pets
Link(s):Veterinary services for household pets - GOV.UKMajor reforms would require vet businesses to make fundamental changes to the way they support pet owners - GOV.UKUnderstanding the CMA’s provisional decision in its vets market investigation - GOV.UKVets market...
Government UK: OFSI Annual Review 2024-25 Effective Sanctions
Link(s):OFSI Annual Review 2024-25: Effective Sanctions - GOV.UK Context OFSI has published its Annual Review 2024-25, which focuses on the effectiveness of the sanctions regime and OFSI’s work around compliance and enforcement. OFSI’s core objective is to ensure the...
Government UK: Moving to a single list for UK sanctions designations
Link(s):Moving to a single list for UK sanctions designations, 28 January 2026 - GOV.UK Context The UK Sanctions List has been the primary list of sanctions designations made under the Sanctions and Anti-Money Laundering Act 2018 (SAMLA) since launching in 2020. It...
DRCF launches Thematic Innovation Hub with focus on Agentic AI
Link(s):DRCF launches Thematic Innovation Hub for innovators with first focus on Agentic AI | DRCF Context The DRCF was established as a voluntary forum in 2020. It brings together four UK regulators with responsibilities for digital regulation – the Competition and...
FCA announces partnership to accelerate delivery of open finance
Link(s):FCA announces partnership to accelerate delivery of open finance | FCA Context The FCA has announced a partnership to accelerate delivery of open finance. Open finance refers to the secure sharing of financial data across various sectors, including...
Premier Insurance Company Limited enters administration
Link(s):Premier Insurance Company Limited enters administration | FCAFSCS protects over 16,000 Premier Insurance Company Ltd customers | FSCS Premier Insurance Company Ltd - latest info for customers | FSCS Context The FCA has published details of an announcement from...
IUA publishes a white paper discussing emerging risks
Link(s):IUA publishes emerging risks white paper - IUAInsuring the Intangible - IUA Context The IUA recently hosted a joint webinar with the Singapore College of Insurance to examine emerging global risks, where it presented its observations and conclusions which are...
Practitioner Panel publishes survey feedback on firms’ views of the FCA’s performance
Link(s):The FCA and Practitioner Panel 2024/25 survey findings | FCA Context The Practitioner Panel surveys FCA authorised firms and publishes its findings each year. This year, the survey was conducted between 3 February and 31 March 2025. The FCA and the...
FCA publishes consultation CP25/27: Motor finance consumer redress scheme
Link(s):CP25/27: Motor finance consumer redress scheme | FCACP25/27: Technical Annex 1: Consumer Redress Scheme for Motor Finance - Data, Analysis of Loss and Liability and Cost MethodologiesCP25/27: Technical Annex 2: State of Competition in the Motor Finance...
H M Treasury (HMT) issues G7 Cyber expert group statement on Artificial Intelligence and Cybersecurity
Link(s):G7 cyber expert group statement on Artificial Intelligence and Cybersecurity: September 2025 - GOV.UK Context HMT has issued a G7 Cyber expert group statement on Artificial Intelligence and Cybersecurity. Rather than set guidance or regulatory expectations,...
FCA press release: Regulators join forces to tackle poor claims management practices
Link(s):Regulators join forces to tackle poor claims management practices | FCA Context The Financial Conduct Authority (FCA), Solicitors Regulation Authority (SRA), Information Commissioner’s Office (ICO) and the Advertising Standards Authority (ASA) are joining...
FCA press release 14m unfair motor loans due compensation under FCA-proposed scheme
Link(s):14m unfair motor loans due compensation under FCA-proposed scheme | FCA Context An FCA review of motor finance agreements found widespread failings on disclosure of commission payments, and of commercial ties, between lenders and brokers. The FCA is now...
FCA publishes a Dear CEO letter: Motor Finance Commission Redress: action we expect firms to take now
Link(s):Dear CEO letter: Motor finance commission redress – action we expect firms to take now Context The FCA has also written to lenders and brokers (PDF) with its expectations of actions firms should take now. The FCA letter points out that it is crucial...
New CII report highlights key challenges in Consumer Duty Board Reporting
Link(s):New CII report highlights key challenges in Consumer Duty Board reporting Context A new report from the Chartered Insurance Institute (CII) highlights the key challenges faced by firms when producing Consumer Duty Board reports. ‘Knowing what data to include’,...
ABI Guest blog – Motor claims inflation: Causes, consequences and what comes next
Link(s):Guest blog - Motor claims inflation: Causes, consequences and what comes next | ABI Context In a Guest blog by Emma Fuller, Partner, DAC Beachcroft, and Pete Allchorne, Partner, DAC Beachcroft, it says that Insurers have known for a long time that claims costs...
FCA publishes Consultation Paper CP25/26: Consequential Handbook changes following the proposals in CP25/17
Link(s):CP25/26: Consequential Handbook changes following the proposals in CP25/17 | FCACP25/26: Consequential Handbook changes following the proposals in CP25/17CP25/17: Supporting consumers' pensions and investment decisions: proposals for targeted support Context...
FCA publishes Product Sales Data 2024 – including pure protection products data
Link(s):Product sales data - 2024 | FCAInterpreting the data | FCA Pure protection contracts product sales data dashboard | FCAproduct-sales-data-pure-protection-contracts-2024.xlsx Context The FCA has produced 2024 product sales data in relation to mortgages, retail...
FCA publishes a new ‘Consumer Duty Focus’ web page
Link(s):Our Consumer Duty focus areas | FCAConsumer Duty requirements review: update | FCA Context The FCA has published a new web page outlining its Consumer Duty focus areas for the remainder of its 2025/26 financial year, along with a new “Consumer Duty...
Which? launches insurance ‘super complaint’ against the FCA
Link(s):Which? launches insurance 'super-complaint' - Which? Context Which? has announced that it is using its legal powers to make a ‘super-complaint’ to the FCA about home and travel insurance, having been making its own investigations into practices in these...
IUA publishes guidance and commentary on commission disclosure practices
Link(s):IUA Guidance on Commissions - IUA076_IUA Guidance - SMB and related arrangements_September 2025 076_IUA Commentary - SMB and related arrangements_September 2025.pdf Context The IUA has published a circular, a Guidance Note and an accompanying Commentary...
Companies House blog: “Why identity verification is good for business”
Link(s):Why identity verification is good for business – Companies House Context Companies House has published a blog setting out its belief that new identity verification checks for company Directors and ‘Persons with Significant Control’ (PSCs) is ‘good for...
ICO issues a warning over ‘robo calls’ as energy firms fined half a million pounds for unlawful marketing calls
Link(s):Warning over robo calls as energy firms fined half a million pounds for unlawful marketing calls | ICOHome Improvement Marketing Ltd | ICOHome Improvement Marketing Ltd | ICOGreen Spark Energy Ltd | ICOGreen Spark Energy Ltd | ICO Context The ICO has published...
FCA speech: “Regulating for growth – the future is now”
Link(s):Regulating for growth – the future is now | FCA Context In a speech delivered by Jessica Rusu, FCA Chief Data, Information and Intelligence Officer at Travers Smith's Future of Fintech 2025, Merchant Taylors' Hall, the FCA addressed the issues of fintech,...
FCA speech: “The confidence dividend: Tackling financial crime to strengthen markets”
Link(s):The confidence dividend: Tackling financial crime to strengthen markets | FCA Context The FCA has published a speech, delivered by Therese Chambers, FCA Joint Executive Director of Enforcement and Market Oversight, at AFME's European Compliance and Legal...
FCA announces that motor insurance customers will receive compensation
Link(s):Over 270,000 motorists to receive £200m in motor insurance compensation after insurers improve their claims processes | FCA Context In an eye-catching headline, the FCA has announced that motor insurers have changed their settlement and compensation practices...
ICO shares cyber security tips for small businesses
Link(s):Information Commissioner’s Office shares cyber security tips for small businesses | ICO Context With cyber-attacks regularly in the news, the ICO is reminding businesses to check they have appropriate security measures in place to protect personal information....
MGAA Regulating for impact: why MGAs take a leading role in the next please of A-I driven insurance
Link(s):Regulating for Impact: Why MGAs Take A Leading Role in the Next Phase of AI‑Driven Insurance - MGAA Context The Managing General Agents’ Association publishes a webpage which, this week, includes an article on Artificial Intelligence (AI). AI is becoming a...
FCA rebalancing risk to facilitate innovation and growth
Link(s):Rebalancing risk to facilitate innovation and growth | FCA Context The FCA has published a speech by Kate Collyer, FCA chief economist, given at Warwick Business School, on Financial Regulation in Support of the UK's Growth. The FCA wants to accelerate growth...
FCA publishes on the Market Study into the ‘pure protection’ market
Link(s):MS24/1.3: Structure of the UK pure protection market for retail customers Context The FCA has published an update on the Market Study into the ‘pure protection’ market. The FCA wants to develop a better understanding of; barriers to innovation and investment;...
FCA publishes £1 million campaign to raise awareness of motor finance compensation scheme
Link(s):FCA launches £1 million campaign to raise awareness of motor finance compensation scheme | FCACar finance claims | FCAFCA to consult on motor finance compensation scheme | FCA Context The FCA has published a webpage regarding launching a £1 million campaign,...
IUA announces continued growth in London company market Treaty business
Link(s):London company market treaty business continues to grow - IUA Context New data released by the IUA has shown that Treaty reinsurance written in the London company market grew by more than 10% last year. The sector recorded total premiums written in London of...
Lloyd’s publishes Episode One of Market View – Lloyd’s CEO Patrick Tiernan
Link(s):Market View – Episode One: Patrick Tiernan and Sheila Cameron Context Since taking on the role of Chief Executive, Patrick Tiernanhas been working closely with the market to discuss its priorities, opportunities and challenges. The first episode of the...
FCA speech: “Showing financial crime the red card”
Link(s):Showing financial crime the red card | FCA Context The FCA has published a speech, delivered by Steve Smart, FCA Joint Executive Director of Enforcement and Market Oversight, at the 1LoD Financial Crime Summit. Key points to note and next actions The key...
FCA formally publishes its redesigned Handbook
Link(s):A new improved Handbook website | FCAFCA HandbookFCA HandbookFCA Handbook - FAQ Context The FCA has launched what it refers to as its “new and improved Handbook website”. This has now formally replaced the previous version of the Handbook. Firms should note...
FCA publishes an AI update and outlines its approach to AI
Link(s):AI and the FCA: our approach | FCAAI UpdateFS25/5: AI Live Testing | FCAF25/5: Summary of feedback received on the Engagement Paper proposing AI Live TestingEngagement Paper 2025: Proposal for AI live testing Context The FCA has published a web page and an AI...
FCA publishes Quarterly Consultation CP25/49: proposals to make further cuts to data reporting
Link(s):FCA cuts more data reporting to benefit 11,000 firms | FCACP25/24: Quarterly consultation paper No. 49 | FCACP25/24: Quarterly Consultation Paper Context The FCA has published its latest Quarterly Consultation Paper CP25/49, and has also published a web page,...
Lloyd’s announces its results for the first six months of 2025, and comments on Blueprint Two progress
Link(s):Lloyd's Half Year ResultsIUA comments on Blueprint Two progress - IUA Context Lloyds’s has announced its results for the first six months of 2025 with gross written premium increasing to £32.5bn (HY 2024: £30.6bn) and a combined ratio of 92.5% (HY 2024:...
CMA publishes guidance about its consumer enforcement powers and how it gathers information to enforce consumer law
Link(s):How the CMA gathers information to enforce consumer law - GOV.UK How the CMA gathers information to enforce consumer law - GOV.UK How the CMA uses its direct consumer enforcement powers - GOV.UKHow the CMA uses its direct consumer enforcement powers - GOV.UK...
CMA publishes a number of web pages in relation to reviews and social media endorsements
Link(s):Reviews and social media endorsements: what businesses and content creators must know - GOV.UKReviews and social media endorsements: guidance for businesses and brands - GOV.UK Social media endorsements: guidance for content creators - GOV.UKSocial media...
Companies House provides guidance about personal codes and identity verification
Link(s):Guidance for limited companies, partnerships and other company types - GOV.UKIdentity verification at Companies House - GOV.UKCompanies House personal codes for identity verification - GOV.UK Context Companies House has updated its guidance for Companies and...
ICO publishes a Consultation on draft changes to how it handles data protection complaints
Link(s):ICO consultation on draft changes to how we handle data protection complaints | ICOdpt-consultation-20250822.pdfproposed-dpt-framework-20250822.pdf Context Following its recent announcement that it is consulting on final guidance about amendments to the Data...
LMA’s Medical Malpractices Committee publishes updated Excess Health Care Liability Policies for US risks
Link(s):LMA - Updated Excess Health Care Liability Policies Published by the LMA Medical Malpractice CommitteeSummary-of-Changes-to-LMA3172-LMA3173.pdf Context The LMA’s Medical Malpractice Committee has produced an updated Excess Health Care Provider’s Liability...
CPS highlights guidance on the incoming Failure to Prevent Fraud offence
Link(s):Organisations must prepare now for new fraud prevention law | The Crown Prosecution ServiceCorporate Prosecutions | The Crown Prosecution ServiceNew failure to prevent fraud guidance published - GOV.UKGuidance to organisations on the offence of failure to...
FCA confirms almost 5,000 fake FCA scams reported in first 6 months of 2025
Link(s):Almost 5,000 fake FCA scams reported in first 6 months of 2025 | FCA Context The FCA has issued a press release warning consumers of fraudsters impersonating the FCA, revealing it received almost 5,000 fake FCA scam reports in the first half of 2025. Key...
FCA publishes Consumer Duty update and blogs
Link(s):Happy 2nd Anniversary Consumer Duty! | LinkedIn(1) From Reflection to action: The Consumer Duty’s impact on insurance | LinkedIn(1) Consumer Duty at two: Progress, partnership, and the path ahead | LinkedInTwo years on: how the Consumer Duty is putting pounds...
ICO launches Consultations for Data (Use and Access) Act 2025
Link(s):ICO launches consultations for Data (Use and Access) Act 2025 amendments | ICOData Use and Access Act 2025: plans for commencement - GOV.UKThe Data (Use and Access) Act 2025 (Commencement No. 1) Regulations 2025Recognised legitimate interest guidance | ICOICO...
LMA updates its Co-Lead Claims Agreement Guidance
Link(s):InsightsCoLead Binder Claims Market Guidance - Version 2 - Published August 2025.pdfCLCA Guidance Summary - Version 1 - Issued August 2025.pdf Context The LMA’s Delegated Authority Claims Management Group, in partnership with LIIBA members, has updated...
FCA updates its Supervisory Correspondence web page
Link(s):Supervisory correspondence | FCA Context The FCA has updated its Supervisory Correspondence web page to include a drop-down list of market sectors from which to select relevant Portfolio letters. Key points to note and next actions In the Portfolio letters...
FCA updates its Attestations web page
Link(s):Attestations | FCANumber of Attestations requested in 2025/26 Q1 (1 April 2025 – 30 June 2025) Context An attestation is a firm's formal statement that it will take, or has taken, an action the FCA requires. The FCA uses attestations as a supervisory tool to...
ABI data shows record subsidence support and falling motor premiums
Link(s):Insurance support tops £150 million for homes affected by subsidence | ABIMotor premiums fall - but repair and theft costs keep revving up claims | ABI Context The ABI has reported that, according to data available to it, subsidence-related insurance claims...
HMT publishes an Appointed Representatives Regime Policy Statement
Link(s):Policy statement: The Appointed Representatives Regime - GOV.UK 250808_ARs_Policy_Statement_-_final_for_publication.pdf Context HMT has published a Policy Statement about the Appointed Representatives (AR) regime, in which it sets out that the Government views...
FOS publishes a Consultation on evolving its funding model to differentiated case fees
Link(s):Financial Ombudsman Service consults on changes to its case fees – Financial Ombudsman service2025-08 Differentiated case fee - consultation Context FOS has announced the publication of a Consultation about evolving its funding model, in essence by introducing...
FCA publishes its Cyber Coordination Group Insights 2024
Link(s):FCA Cyber Coordination Group Insights 2024 | FCA Context The FCA has published insights from its Cyber Coordination Group (CCG), summarising discussions held throughout 2024 with industry members of the CCG programme. The FCA has run the CCG programme since...
FCA publishes its Authorisations division operating service metrics Q1 2025/26
Link(s):FCA Authorisations operating service metrics 2025/26 Q1 | FCAFCA Authorisations operating service metrics Q1 2025/26 Context The FCA has published its Q1 2025/26 Authorisations division operating service metrics for solo-regulated...
FCA publishes its Q2 2025 Whistleblowing data
Link(s):Whistleblowing quarterly data 2025 Q2 | FCA Context The FCA has published its Q2 2025 Whistleblowing data, which shows the number of new whistleblowing reports it received between April and June 2025, and the existing reports closed during this period. Key...
FCA updates its Conduct Rules and Conduct Rules reporting web pages – and a REP008 reminder
Link(s):Conduct Rules | FCAREP008: Conduct Rules reporting for solo-regulated firms | FCAThe Senior Managers and Certification Regime: Guide for FCA solo-regulated firmsHandbook Notice 132 Context The FCA has updated its Conduct Rules web page and its REP008 Conduct...
FOS publishes its Quarterly complaints data Q1 2025/26
Link(s):Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year – Financial Ombudsman serviceQuarterly complaints data: Q1 2025/26 – Financial Ombudsman service Context FOS has published its Q1 2025/26...
FCA publishes a new Enforcement Information Guide
Link(s):Enforcement Information GuidePS25/5: Our Enforcement Guide and greater transparency of our enforcement investigations | FCAENFG.pdf Context Following the recent publication of the FCA’s new Enforcement Guide (as part of the Handbook), the FCA has now published...
LMA publishes new profit commission clauses model wording
Link(s):Insights Context The LMA has published two new model profit commission clauses suitable for use on binding authority agreements across all lines of business. These updates have been produced by the LMA’s Personal Accident Committee and discussed with the...
Companies House confirms identity verification rollout from 18 November 2025
Link(s):Companies House confirms identity verification rollout from 18 November 2025 - GOV.UKVerifying your identity for Companies House - GOV.UKWhen you need to verify your identity for Companies House - GOV.UK Context Companies House has issued a press release...
FCA publishes Handbook Notice No. 132
Link(s):handbook-notice-132.pdf Context The FCA has published its Handbook Notice 132, setting out its most recent Handbook updates, including those in relation to non-financial misconduct, periodic and other fees, and data decommissioning. Key points to note and next...
FCA publishes a blog “AI Live Testing: The use of AI in UK financial markets”
Link(s):AI Live Testing: The use of AI in UK financial markets - from promise to practice | FCA Context The FCA has published a blog about the use of AI in UK financial markets. The blog, by Ed Towers (Head of Department, Advanced Analytics and Data Science Unit) and...
Supreme Court publishes decision in the Hopcraft, Wrench and Johnson motor finance cases – implications for insurance intermediaries
Link(s):Supreme Court full judgmentSupreme Court judgment press summary Context Late on Friday 1st August the Supreme Court passed judgement on three cases related to commission payments in motor finance, in a 110-page document, publishing the judgment and a Press...
FCA fines and bans H2O Deputy CEO for deliberately misleading the FCA
Link(s):H2O Deputy CEO fined £1m and banned from financial services for deliberately misleading FCA | FCA Final Notice 2025: Jean-Noël Yves Alba Context The FCA has announced that the former Deputy CEO of asset manager H2O AM LLP (H2O), Jean-Noel Alba, has been fined...
FSCP publish responses to Consultations and current issues
Link(s):Financial Services Consumer Panel | FCA 20250702fscpresponsetofosconsultation-interestoncompensationawards.pdf 20250702fscpresponsetofcacp25-12simplifyingtheinsurancerules.pdf 20250630fscpresponsetofscsdepositprotectionlimit.pdf...
FCA updates its tackling non-financial misconduct web page
Link(s):CP25/18: Tackling non-financial misconduct in financial services | FCA Context The FCA has updated its ‘Tackling non-financial misconduct’ web page with reference to SM&CR and COCON. Key points to note and next actions The added commentary states that, on...
FCA updates its MS24/1: Pure Protection Market Study web page
Link(s):MS24/1: Pure Protection Market Study | FCA Context The FCA has updated its MS24/1: Pure Protection Market Study web page with a July 2025 update covering requests for information, consumer research and upcoming publications. Key points to note and next actions...
TCC publishes its Annual Report 2024/25, and responses to the report from the FCA and the PRA
Link(s):2024-2025-Issued-17-July-2025.pdfFCA's response to the Complaints Commissioner’s Annual Report 2024/25Response to the Complaints Commissioner's Annual Report 2024/5 Context TCC has published its Annual Report for 2024/25, titled “Reviewing how the financial...
ABI reports that property insurance payouts continue to support homes and businesses
Link(s):Property insurance payouts underscore continued support for homes and businesses | ABI Context The ABI has reported that, according to its latest figures (its Property Insurance Premium Tracker), insurers paid out £1.6bn in claims during the second quarter of...
FCA publishes Wider Implications Framework update and Annual Report
Link(s):Wider Implications Framework minutes May 2025Chairs and CEO Regulatory Family meetingWider Implications Framework issues log – July 2025Wider Implications Framework Annual Report 2024/5 Context The FCA has published the minutes of the May 2025 Wider...
ABI responds to the FCA’s general insurance retail announcements
Link(s):ABI responds to the FCA’s general insurance retail announcements | ABI Context The ABI has responded to the FCA’s general insurance sector announcements, addressing in particular the issues of motor claims costs and premium finance. Key points to note and next...
FCA to ask firms to check, update and confirm the information it holds about them
Link(s):Keeping your firm's information up to date | FCAFCA Firm Checker | FCA Context The FCA will be contacting firms to ask them to check and update the information it holds about them, and importantly to confirm (by way of the required annual Attestation) that the...
FCA Market Study MS24/2 update: Premium Finance in home and motor insurance
Link(s):MS24/2 Premium Finance Market Study | FCAms24-2-2-premium-finance-market-study-update-paper.pdfMS24/2.2: UK market for premium finance MS24/2.2: How and why customers use premium financems24-2-2-profitability-premium-finance.pdf MS24/2.2: Premium Finance...
FCA home and travel insurance claims handling review report
Link(s):Home and travel claims handling arrangements: good practice and areas for improvement | FCA Context The FCA has published a review report from a review of the claims handling arrangements of fifteen home insurance providers and eight travel insurance...
FCA motor insurance claims analysis
Link(s):Premium hikes driven by claims costs, but insurers told to improve claims handling | FCAMotor insurance claims analysis | FCAMotor Insurance Claims Analysis - multi-firm review Context In publishing an analysis of motor insurance claims, to support the work of...
FCA publishes a suite of insurance-focused reports
Link(s):Roadmap for retail insurance – empowering consumers and strengthening markets | FCARetail insurance: what we looked at and why Context The FCA has published a summary web page outlining the headlines from four separate reviews relating to general...
HMT publishes a Consultation proposing a review of the Financial Ombudsman Service (FOS)
Link(s):FS Sector Strategy: Review of the Financial Ombudsman Service - GOV.UK20250709_FOS_review_consultation_document_-_FINAL_V4.pdf Context HMT has announced a significant new Consultation reviewing the Financial Ombudsman Service. It sets out the findings...
HMT publishes Consultation: Reforming the Senior Managers and Certification Regime (SM&CR)
Link(s):Consultation: Reforming the Senior Managers & Certification Regime - GOV.UK Reforming_the_Senior_Managers__Certification_Regime_Consultation_2025.pdf Context The Government is consulting on reforms to the SM&CR, with the aim of streamlining the...
TSC publishes 9th report on FOS accountability to Parliament
Link(s):Financial Ombudsman Service: departure of CEO and ‘disrespectful’ actions of Chair - Committees - UK ParliamentWork of Financial Ombudsman Service - Committees - UK ParliamentFinancial Ombudsman Service: Accountability to the House of Commons Context The House...
FOS announces changes to compensation interest levels
Link(s):Financial Ombudsman Service announces change to compensation interest levels – Financial Ombudsman servicePolicy Statement - interest on compensation awardsConsultation - interest on compensation awards Context Following a consultation earlier this summer, FOS...
FCA sets faster targets for authorisations
Link(s):FCA sets faster targets for authorisations | FCAFCA letter to the Chancellor: KPIs and metrics for authorisations processes Context The FCA has announced plans to speed up processes for firms and individuals seeking authorisation. The FCA’s aim is to maintain...
FCA and FOS publish a new Memorandum of Understanding
Link(s):Memorandum of Understanding between the FCA and the scheme operator, the Financial Ombudsman Service Context The FCA and FOS, alongside the announcements in relation to modernising the redress system and FOS interest rate application changes, have published an...
FCA announces redress system reforms: CP25/22
Link(s):Redress system reforms to prevent compensation delays and provide predictability needed for innovation | FCA Redress system reforms to prevent compensation delays and provide predictability needed for innovation – Financial Ombudsman service CP25/22:...