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Archive

FCA publishes Quarterly Consultation No. 45

Link(s):CP24/18: Quarterly Consultation Paper No. 45 | FCACP24/18: Quarterly Consultation No 45 (fca.org.uk) Context The FCA has published a brief Quarterly Consultation Paper CP 24/18 proposing two minor amends in relation to access to cash (a consequential amendment...

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FSCS publishes an update about its transformation journey

Link(s):Boosting efficiency and enhancing customer outcomes | FSCS Context Sarah Marin, Chief Customer Officer at FSCS, has provided an update on how FSCS is changing the way it handles claims to boost efficiency and enhance customer outcomes.  FSCS has been on a...

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FOS publishes Ombudsman News issue 194

Link(s):Ombudsman News 194 – Financial Ombudsman service (financial-ombudsman.org.uk) Context FOS has published issue 194 of Ombudsman News, which looks at the latest FOS complaints data that we commented on in our previous weekly update. The latest data covers the...

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FCA publishes Q4 2023/24 Skilled Persons Reports data

Link(s):Skilled person reviews | FCANumber of Skilled Persons Reports commissioned in Q4 2023/24 (January-March 2024) (fca.org.uk)Skilled-person-panel (fca.org.uk) Context The FCA has updated its Skilled Persons Reviews web page to include the recently published data...

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FOS publishes Q1 2024/25 complaints data

Link(s):New data reveals 70% jump in financial complaints – Financial Ombudsman service (financial-ombudsman.org.uk)Quarterly complaints data: Q1 2024/25 – Financial Ombudsman service (financial-ombudsman.org.uk) Context Complaints about financial products have...

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FCA publishes Financial Promotions data for 2024 Q2

Link(s):Financial promotions quarterly data 2024 Q2 | FCA Context The FCA has published a webpage providing a summary of data generated between April to June 2024 following the FCAs actions against firms breaching financial promotion rules, and referrals and...

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FCA publishes final FSCS levy rates for 2024/25

Link(s):FSCS Levy Calculation Notes 2024/25 Final Rates (fca.org.uk)CP24/1: Financial Services Compensation Scheme - Management Expenses Levy Limit 2024/25 | FCA Outlook May 2024 | FSCS Context The Financial Services Compensation Scheme (FSCS) levy is made up of two...

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FCA publishes retail intermediary market data for 2023

Link(s):The retail intermediary market data 2023 | FCARetail intermediary market interactive analysis 2023 | FCARetail-intermediary-market-2023-underlying-data.xlsx (live.com) Context The FCA has published its latest analysis of the intermediary sector based on data...

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FCA ISPs publish their 2023/34 annual reports

Link(s): Publications panels search results | FCA Context The FCA Independent Statutory Panels have published their annual reports. Key points to note and next actions Practitioner Panel Annual Report 2023/24 Financial Services Consumer Panel Annual Report 2023/24...

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FCA statement of Policy on cost benefit analyses

Link(s):Statement of Policy on Cost Benefit Analyses (fca.org.uk) Context As part of its proposals to reduce regulatory burdens and support growth, the FCA has published a Statement of Policy on Cost Benefit Analyses to provide stakeholders with assurance that the FCA...

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FCA speech at its ‘Consumer Duty: One year on’ webinar

Link(s):Taking the leap on the Consumer Duty | FCAConsumer Duty events | FCA Context At its “Consumer Duty: One year on” webinar (recording here), Sheldon Mills, FCA Executive Director of consumers and competition, delivered a speech reflecting on the first year of...

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FCA publishes its Whistleblowing quarterly data for Q2 2024

Date Issued:23/07/2024Applicable to:All firmsLink(s):Whistleblowing quarterly data 2024 Q2 | FCA Context The FCA has published its latest quarterly whistleblowing data showing the number of new whistleblowing reports it has received between April and June 2024 (Q2). ...

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FCA updates its ‘How we calculate annual fees’ web page

Date Issued:23/07/2024Applicable to:All firmsLink(s):How we calculate annual fees | FCA Context In the latest update to its website information in relation to fees and levies, the FCA has updated its web page about how it calculates fees to include the 2024/25 fees...

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Companies House updates its Incorporation and Names web page

Link(s):Incorporation and names - GOV.UK (www.gov.uk)Annex A: Sensitive words and expressions that require prior approval to use in a company or business name - GOV.UK (www.gov.uk) Context Companies House has updated its Information and Names web page to add guidance...

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FOS highlights an increase in travel insurance complaints

Link(s):Travel insurance complaints at their highest levels since the pandemic (financial-ombudsman.org.uk) Context FOS has published an article highlighting the increase in the number of travel insurance complaints referred to it in the last year. Aside from the year...

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FOS publishes Ombudsman News issue 193

Link(s):Ombudsman News 193 - FOS publishes annual complaints data and insight 2023/24 Context In its latest Ombudsman News (edition 193), FOS has shared details of its work during the financial year and insight into the sector and product specific complaints they have...

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ICO publishes webpage regarding Privacy Notices

Link(s):Do I really need to read the privacy notice? | ICOICO urges all app developers to prioritise privacy | ICO Context The ICO published a webpage in February 2024 reminding all app developers to ensure they protect users’ privacy, following the regulator’s review...

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FCA publishes a short video about Consumer Duty

Link(s):Post | LinkedIn Context The FCA has published a short video by Sheldon Mills (the FCA’s Executive Director, Consumers and Competition) in which he outlines the principles behind the Consumer Duty and highlights the important role data plays in testing whether...

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FSCS makes customer-focussed operating model change

Link(s):Shift in operating model places customers at the heart of FSCS | FSCS Context The FSCS has announced that, in April, it brought its customer contact centre in-house. This marked a key milestone in the scheme’s transition towards a new hybrid operating model,...

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FOS publishes Ombudsman News issue 192

Link(s):Ombudsman News 192 (financial-ombudsman.org.uk)      Context FOS has published issue 192 of Ombudsman News. Key points to note and next actions The areas covered in this issue are: The consultation on FOS proposal to charge Claims...

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FCA keeps trading apps under review over gaming concerns

Link(s):FCA keeps trading apps under review over gaming concerns | FCA Context In an FCA ‘first’, the regulator built an experimental trading app platform and has conducted an online experiment with over 9,000 consumers to test the effect on customer trading behaviour...

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FCA publishes its quarterly whistleblowing data for Q1 2024

Link(s):Whistleblowing quarterly data 2024 Q1 | FCA Context The FCA has published data showing the number of new whistleblowing reports it received between January and March 2024, as well as existing reports closed during the same quarter. The data shows how the FCA...

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New IUA Committee to review Blueprint Two progress

Link(s):New IUA committee to review Blueprint Two progress Context Blueprint Two is the Lloyd’s strategy to deliver change in the Lloyd's market through the building of solutions to digitise the market to improve it, and make it "...better, faster and cheaper..." for...

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FOS publishes changes to its proactive settlement scheme

Link(s):Proactively settled complaints to continue (financial-ombudsman.org.uk) Context FOS over the past couple of years have trialled a new way to help financial businesses and their customers resolve complaints more quickly. By using ‘proactive settlement’...

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