Context
In this edition of Ombudsman News, FOS highlights that its plans and budget consultation for 2023/24 closes soon. It also shares its latest blog about helping to resolve complaints from small businesses, as well as information about how it can help customers with complaints caused or affected by the rising cost of living.
Key points to note
The FOS plans and budget consultation for 2023/24 provides an opportunity to feedback on how it delivers and funds its service for the coming financial year. The consultation is closing on 31st January 2023 and there’s still time for firms to send a response. The full consultation and how to respond is on the FOS website.
In its latest blog, FOS shares examples of the work of the small business team. The blog covers the types of complaint it helped resolve, the difference they made, and ways insight is shared and stakeholders engaged with.
FOS can investigate a wide range of complaints about financial products and services. This includes complaints caused or affected by the cost of living such as financial difficulties, unaffordable lending or fraud and scams.
Next actions
None – for information and awareness.