Context
In a warning which might be relevant to firms arranging or providing event cancellation insurances, FOS has warned that festival refunds are not guaranteed and encourages festival goers to know their rights. Many consumers may not understand their rights to getting their money back if things go wrong.
Key points to note and next actions
- Common misconceptions around ‘Section 75’ or ‘chargeback’ claims could impact festival goers’ refund chances this summer, should things go wrong.
- Each year, FOS receives thousands of complaints from people who have had their claims for money back rejected.
- In the last financial year, the Ombudsman received 8,500 complaints about Section 75 and chargeback. But some of these showed that cardholders did not understand the rules.
- A ‘chargeback’ lets consumers challenge and try to recover payments made using a debit or credit card, although it only applies in certain circumstances.
- To help festival goers understand when chargeback or Section 75 may apply this summer, FOS has outlined some common misconceptions and what to do instead.