Context
FOS has published issue 194 of Ombudsman News, which looks at the latest FOS complaints data that we commented on in our previous weekly update. The latest data covers the complaints FOS received about financial products and services between April and June 2024.
Key points to note and next actions
The highlighted topics are:
- New data reveals 70% jump in financial complaints
- Fraud and scam complaints hit highest ever level
- Buildings insurance complaints hit a 10-year high