Context
The Financial Ombudsman has published its latest edition of Ombudsman News.
Key points to note
This edition highlights:
- Working with FOS to resolve complaints – James Dipple-Johnstone, Deputy Chief Ombudsman, sets out what financial businesses and CMCs should do when a complaint is referred to FOS – and the support FOS provide to assist with good complaint handling.
- FOS published their complaints data from the first half of 2023.
- Help from FOS Business Support Hub. FOS Business Support Hub is a resource for financial businesses and consumer representatives.
- Join FOS as an Investigator.
Next actions
None– for information and awareness.