Context
FOS has published its latest complaints data and data insights for Q1 2026/27, showing that FOS received 53,600 cases in the first quarter of 2026/27. This is more than the previous quarter (January to March 2026), but significantly fewer than the 68,000 complaints received in the same period last year (April to June 2025), when many cases related to motor finance commission (MFC). Case levels, however, remained stable in the first quarter. FOS has also published half-yearly complaints data for the second half of its 2025/26 financial year (1st July 2025 to 31st March 2026), which shows the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant period.
Key points to note and next actions
- Current accounts were the most complained about product, with fraud and scams accounting for half of the cases in this area.
- Travel and motor insurance case volumes both increased in the first three months of this financial year.
- Car and motorcycle insurance complaints rose to 4,100, up from 2,800 in the same period in 2025, and up on the 4,000 from January to March 2026, with consumers raising concerns about claim values, policy cancellations and claim delays.
- Travel insurance complaints also rose by 30% (300) year-on-year to 1,300 cases, following earlier travel disruption linked to the conflict in the Middle East. Declined claims remained the most common issue. In January to March 2026, people submitted 1,200 complaints about this product.
- More consumers are referring their cases directly to the free service, without going through professional representatives.