Context
FOS has issued its latest Ombudsman News e-mail in which it highlights its Q1 2026/27 complaints data, its Annual Report and Accounts 2025/26, and its new powers in relation to Deferred Payment Credit (known as ‘buy-now-pay-later’).
Key points to note and next actions
- FOS regularly publishes data and insight about the complaints it receives. The information is about complaints received during the first quarter (Q1) of this financial year, April to June 2026/27.
- The FOS Annual Report and Accounts give detail on the progress FOS has made during the year towards the delivery of its strategic aims. It also shares information about the financial performance of FOS, and its audited accounts.
- From 15th July 2026, consumers have been able to bring a complaint about ‘buy now, pay later’ (BNPL) to FOS. If firms deal with customer complaints about ‘buy now pay later’ (BNPL), including deferred payment credit, the new FOS guidance gives an overview of the complaints it can help with and how it approaches them.