| Link(s): | Ombudsman News |
Context
FOS has published its latest Ombudsman News e-mail, in which FOS highlights a number of recent issues.
Key points to note
The publication covers:
- FOS’ joint consultation with FCA on modernising the redress system;
- a blog by the FOS Chief Operating Officer, Marc Harris, about AI and the impact on consumer complaints;
- the changes to the FOS award limits, ; and
- the FOS Plans and Budget for 2026/27.
Earlier weekly updates have commented on all these issues.