| Link(s): | Ombudsman News |
Context
In line with its recent practice of no longer issuing numbered editions of Ombudsman News, the FCA’s latest Ombudsman News e-mail shares the Q3 2024/25 quarterly complaints data, includes commentary on the FOS decision to charge professional representatives to refer cases, and provides information for customer advisers (i.e., individuals working for a charity or consumer group, assisting their clients with problems with a financial business).
Key points to note and next actions
The information for advisers covers:
- how FOS can help advisers to support their clients;
- what FOS can help with (i.e., which products and services);
- who can bring a complaint; and
- how to bring a complaint.