Context
The Financial Ombudsman has published its latest edition of Ombudsman News.
Key points to note
Articles in the latest edition include:
Extending the trial of our ‘proactively settled’ complaints category
James Clements, FOS Head of Operational Contact, discusses how the Ombudsman is extending the trial of its ‘proactively settled’ complaints category following consultation earlier this year. These complaints won’t contribute to a firm’s uphold rate in the complaints data. Its aim is to help enable quicker, earlier complaint resolution of complaints.
Tackling complaints about discrimination
Lauren Long, Ombudsman Leader, discusses the type of discrimination complaints the FOS see, how financial businesses should approach them and how it can help.
Next actions
None – for information and awareness.