Context
A former employee of breakdown services company RAC has plead guilty and been fined for the stealing of data of victims of road traffic accidents.
Key points to note
Asif Iqbal Khan, 42, was working for RAC as a Customer Solutions Specialist. Over a single month in 2019, the RAC had received 21 complaints from suspicious drivers who received calls from claims management companies following accidents in which the RAC had assisted.
A review of individuals that had accessed these claims found that Mr Asif Khan was the only employee to access all 21. An internal RAC investigation later reported suspicious behaviour from Mr Khan including taking photos of his computer screen with his phone.
A search warrant, executed by the ICO, seized two phones from Mr Khan and a customer receipt for £12,000. The phones contained photos of data on it relating to over one hundred road incidents.
Stephen Eckersley, ICO Director of Investigations, said:
“Being involved in a road traffic accident can be deeply distressing – to then have this used and your data stolen as a result, adds insult to injury. We know that receiving nuisance calls can be hugely frustrating and people often wonder how these companies got their details in the first place. This case shows one such way that it happens. But also shows that those who do this crime will be caught, will be convicted and justice will be served.”
Next actions
None – for information and awareness.