Context
The FCA has made a minor update to its recent ‘Delivering good outcomes for customers in vulnerable circumstances – good practice and areas for improvement’ web page, in Section 4.3.
Key points to note and next actions
- Section 4 of the report addresses consumer understanding, with Section 4.3 setting out some suggested areas for improvement.
- The change is some re-wording under 4.3 in relation to the tailoring of communications and drivers of vulnerability.