Context
The FCA has published complaints data for the first six months of 2026.
Key points to note and next actions
- There were 1.85 million complaints received between January and June 2026, 6.3% more than in the previous 6 months.
- Current accounts remained the most complained-about product.
- Of the 1,033,011 complaints which were upheld, firms found in favour of the complainants in just over half of complaints received.
- Consumers received £240 million in redress payments.
- 44.8% of complaints were closed within three days, 49.7% were closed after three days but within eight weeks, and 5.5% took longer than eight weeks. Overall, 94.5% of complaints were closed within eight weeks.