Context
FOS published its latest Ombudsman News on 25th January.
Key points to note
- This issue includes its strategic plans and budget for this financial year as well as access to reports from previous years.
- FOS has put together operational information about its approach to complaints caused, or affected, by Covid-19 which may be helpful for financial businesses.
- There is also FOS information to help those with an enquiry or complaint about how their plans or finances may be affected by Covid-19.
- FOS also provides information aimed at consumers in respect of protecting personal information, what to do if they think they have been scammed and how to ensure that messages claiming to be from FOS really are from them.