Context
An MGAA press release notes that Charles Taylor Assistance managed a record volume of travel insurance claims in 2025, representing a 24% year-on-year increase, as demand for its claims management and medical assistance services continues to grow. The increase follows significant new business wins from existing and new travel insurer clients. The provider is forecasting a further 12% rise in travel claims during 2026; managed by its UK and Mallorca-based claims and medical assistance specialists as the increasing cost and complexity of travel claims is driving insurers to seek out end-to-end claims management solutions.
Key points to note and next actions
- According to Charles Taylor Assistance, Spain, France and the UK were the top three countries generating travel claims in 2025
- Travel cancellations, medical emergencies and lost or damaged personal effects topped the list of claim causes
- The average value of travel claims managed by the provider in 2025 was £1,458: up 8% on the previous year