| Link(s): | Chartered Institute of Public Relations and Institute of Directors publish Crisis Communication Handbook for Boards | IoD Crisis Communication for Boards |
Context
The Chartered Institute of Public Relations and Institute of Directors have jointly published a Crisis Communication Handbook for Boards, which offers practical guidance on managing the communications challenges of a crisis from start to finish. Linked to disaster recovery planning and operational resilience, the Handbook advises Boards on how to predict, protect, prepare, respond, recover, and build enduring resilience.
Key points to note and next actions
- Designed as a practical resource for board members across sectors, the handbook examines what constitutes a crisis, the potential impact on an organisation, and best practice in communications at each stage of the crisis lifecycle.
- At 126 pages, it is a detailed and thorough document.
The handbook:
- is supported by a practical toolkit and in-depth recommendations for wider reading and practical resources;
- identifies case studies from leading academics and practitioners, examining recent and high-profile crises and the lessons they offer for Boards looking to strengthen their preparedness, upskill their personnel, and scrutinise existing plans;
- examines how the modern reputation management landscape is evolving, and with it the crisis risks which boards face; and
- sets out to address a persistent gap: while reputation is increasingly becoming a standalone discussion point on board agendas, very few boards in fact include communications professionals or understand fully the role they can play.