| Link(s): | CII says ‘critical AI fluency gap’ in sector could undermine responsible adoption Responsible AI: from policy to practice |
Context
The CII has warned that a critical artificial intelligence (AI) fluency gap across insurance and personal finance could undermine responsible adoption if firms move faster than their people’s ability to understand, challenge and govern the technology.
Key points to note and next actions
- In Responsible AI: from policy to practice, the report summarising the discussion, the CII says boards, risk functions and customer-facing professionals need practical training that goes beyond basic tool use and supports critical thinking, professional scepticism and the confidence to question automated outputs.
- The fluency gap, the report argues, is central to whether firms can adopt AI with clear purpose, professional judgement and public trust, rather than being driven by fear of being left behind, or a narrow focus on efficiency.
- The report outlines what the responsible adoption of AI looks like, highlighting the importance of behaviours such as defining the problem AI is being used to solve before selecting or deploying the technology, and ensuring any tool is appropriate for the customer, business objective and risk involved. The report also warned against firms relying on “human in the loop” alone as a safeguard in itself, unless that human is active, informed and accountable.