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| FCA Authorisations operating service metrics 2025/26 Q4 | FCA Authorisations operating service metrics Q4 2025/26 |
Context
The FCA has published its latest Authorisations Division service quality metrics, covering January to March 2026. The FCA reports its Authorisations metrics quarterly to provide greater transparency of its performance. This is the second quarter the FCA is reporting against its new targets. Some of these reduced timelines will be reflected in proposed statutory deadlines consulted on by the Government and some reflect the FCA’s own new, faster targets.
Key points to note and next actions
- The performance against targets this quarter, including the new targets where they apply, show seven metrics are green, two are amber and two are red.
- The red and amber metrics are due to some cases relating to New Firm Authorisations and Payment Services/E-Money Authorisations and Variations being determined after the applicable deadline where it was deemed necessary to spend more time reaching a decision. One case also missed the Change in Control deadline due to an operational error.
- Against the old targets and using the previous RAG (red, amber, green) rating levels, the metrics would measure nine green, two amber, and no red.
- 97.6% of applications across all metric areas were determined within the deadlines, including new deadlines as reported. When considering our existing statutory deadlines only, 99.2% of cases were determined within the deadline.