Context
The NCSC has updated its published guidance, which is designed to help firms protect its customers from fraud by ensuring that SMS and telephone messages are consistent, trustworthy, and reach the target audience without being blocked or deleted as suspicious.
Key points to note
NCSC say that implementing this guidance will make it harder for criminals to exploit telecoms channels. By minimising the complexity of any given service, it will help authorities to be more focussed and efficient in detecting and preventing fraud across telecoms networks.
The guidance covers:
- The problem with telecoms
- Creating trustworthy content
- Contact by SMS
- SMS and one time passcodes (OTP)
- Contact by telephone
- Help your customers (and authorities)
- Useful resources
Next actions
None – for information and awareness.