| Link(s): | We’ve published our complaints data from the first half of 2023 (financial-ombudsman.org.uk) |
Context
FOS has published data that shows how many complaints it has received about financial businesses in the first half of 2023.
Key points to note
The new figures show FOS received a total of 93,114 complaints between 1 January and 30 June 2023. This is significantly higher than the 79,921 complaints FOS received in the last six months of 2022. FOS has also published data on funeral planning complaints for the first time.
All figures shown are the total number of complaints received in the first six months of 2023.
- 56,690 new banking and credit complaints
- 24,496 new general insurance/pure protection complaints
- 5,002 new mortgages and home finance complaints
- 4,189 new decumulation life and pension complaints
- 2,593 new complaints about investments
- 144 new complaints about funeral planning
Abby Thomas, Chief Executive and Chief Ombudsman at the Financial Ombudsman Service, said: “Financial complaints have risen again, with cases particularly increasing in the banking and insurance sectors. It’s more important than ever that consumers feel protected. Whatever their grievance, consumers should expect fair and reasonable treatment from their provider”.
Next actions
None – for information and awareness.