Context
FCA Executive Director Sheldon Mills discusses what the FCA is doing to help tackle the impact of the rising cost of living, including the expectation on all regulated firms to be ready to support their customers.
Key points to note
Sheldon explains the FCA’s work on mortgages, helping borrowers in financial difficulty and how the upcoming Consumer Duty rules aim to improve firm communications to help consumers better understand their choices.
Next actions
None – for information and awareness.