| Link(s): | Strategic plans and budget – Financial Ombudsman service Banking and payments – Financial Ombudsman service Business Support Hub – Financial Ombudsman service |
Context
In this issue, FOS highlights its Plans and Budget Consultation for 2026/27 financial year and its online guidance on banking and payments complaints. FOS also shares its Business Support Hub opening hours over the Christmas and New Year period.
Key points to note and next actions
- The Plans and Budget Consultation sets out ambitious targets for case resolution and service improvements for the 2026/27 financial year. The consultation is open until 21 January 2026.
- The Business Support Hub will have different opening times over the Christmas and New Year period – from 22 December 2025 to 2 January 2026