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FOS and HM Treasury publish the FOS Annual Report and Accounts 2024/25

Jul 3, 2025 | FOS

Link(s):Annual reports and accounts – Financial Ombudsman service
Financial Ombudsman Service Annual Report and Accounts 2024-25 Financial Ombudsman Service Annual Reports – GOV.UK
Financial Ombudsman Service Annual Report 2024 to 2025 – GOV.UK

FOS and HM Treasury have published the FOS Annual Report and Accounts for 2024/25. 

Key points to note and next actions

  • In addition to some of the information contained in the annual complaints data reporting and insights, the Report and Accounts confirms that just under 227.500 complaints were closed in the 2024/25 business year, compared to 192,000 in the previous year (an increase of around 18.5%).
  • 50% of all cases brought to FOS in 2024/25 were from professional representatives.
  • The Report sets out key information in relation to the FOS desired strategic outcomes, explores the areas that impacted FOS in 2024/25, and its operational performance.