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FCA publishes a new ‘About the Consumer Duty’ web page and updates its Consumer Duty board reports: good practice and areas for improvement

Mar 5, 2026 | FCA

Link(s):  
About the Consumer Duty | FCA
Consumer Duty board reports: good practice and areas for improvement | FCA

Context

The FCA has published a new ‘About the Consumer Duty’ web page, and has updated its ‘Consumer Duty board reports: good practice and areas for improvement’ web page to provide updated examples of good and poor practice with extra insight on how smaller firms can meet the FCA’s requirements.

Key points to note and next actions

  • The new ‘About the Consumer Duty’ web page sets out, for each of the four Consumer Duty outcomes, the FCA’s expectations and the outcomes the FCA wants to see.
  • The new web page reinforces the ‘proportionality but you still have to deliver the same good outcomes’ message for smaller firms.
  • The updated board reports web page now contains updated guidance specifically for smaller firms, with a focus on governance, monitoring and outcomes, actions taken to comply with Duty obligations, and future business strategy.