Context
In line with the policy to automatically adjust the Financial Ombudsman Service’s (FOS) award limit to keep pace with inflation, the award limits will increase with effect from 1 April 2025. The table in DISP 3.7.4 has been updated to show the maximum awards the Ombudsman may make. The next adjustment will be considered after the CPI figures for January 2026 have been released
Key points to note and next actions
The limits have increased to:
- £200,000 for complaints referred to FOS on or after 1 April 2025, about acts or omissions that took place before 1 April 2019; and
- £445,000 for complaints referred on or after 1 April 2025, about acts or omissions that took place on or after 1 April 2019