Context
The FOS has published its latest Ombudsman News 168.
Key points to note
This edition is split into five sections:
- FOS plans and budget for 2022/23: consultation closing soon
- Wider Implications Framework
- Blog: working together to proactively settle complaints
- Information about the FOS approach to insurance pricing and renewal – FOS publishes information about its approach to complaints about insurance pricing and renewal, and the types of complaints it sees, with separate information for consumers and businesses
- The information for businesses includes details about the types of complaints FOS sees, how it handles such complaints and what it looks at, and what it does to put things right. It also includes links to five related case studies.
- Blog: e-scooters, insurance, and the law – this is a link to the blog published on 13th January by Paul Whiteing, Lead Ombudsman and Director of Investigations Casework.
Next actions
None – for information and awareness