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ICO issues fines totalling £270k to firms making nuisance calls

Feb 18, 2021 | ICO

Link(s): https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2021/02/ico-issues-fines-totalling-270-000-to-firms-making-nuisance-calls/ 

Context

The Information Commissioner’s Office (ICO) has issued fines totalling £270,000 to two separate companies for making unlawful marketing calls to numbers registered with the Telephone Preference Service (TPS).

 

Key points to note

  • It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unless people have provided consent.
  • The ICO’s investigation found that Call Centre Ops, a marketing company, made a total of 159,461 unsolicited direct marketing calls between May and October 2019. The firm has been fined £120,000.
  • House Guards of Bournemouth, which provides masonry protection solutions, was found to have made 699,966 nuisance calls between May and December 2018, over half of which were to TPS-registered numbers. The firm has been fined £150,000.
  • To comply with the law, companies carrying out electronic marketing should subscribe to the TPS to receive the register of subscribers to screen against their own call lists.