Context
FOS has published issue 189 highlighting their latest data, covering complaints about financial products and services between October and December 2023. FOS have also shared an online guidance for businesses about insurance complaints.
Key points to note and next actions
The areas covered in this issue are:
- Handling and resolving complaints about credit and debt.
- Complaints about insurance. There is a webpage on complaints received from customers relating to insurance products and how the Financial Ombudsman deal with these.
- Credit card complaints hit all time high.