Context
In this edition of Ombudsman News, the FOS shares its Feedback Statement following the recent outcome reporting consultation and shares its Plans and Budget for 2023/24. It also highlights the changes to its award limits.
Key points to note
Articles include:
Strategic plans and budget
The FOS has published its final plans and budget following the consultation it published in December 2022. The plan includes a summary of the feedback it received.
Half-yearly complaints data: H2 2022
The FOS has published its complaints data, covering the period from July to December 2022.
Feedback statement – Temporary changes to outcome reporting in our business-specific complaints data
The FOS has published a feedback statement following a five month pilot to generate faster resolutions and high-quality complaint outcomes, which led to around 100 businesses making nearly 7,000 offers to resolve complaints and securing around £22m in consumer redress.
Award limits increase
Changes to the FOS’ award limits, effective 1st April 2023, have been announced.
Next actions
None – for information and awareness.