Context
FOS has published data on the number of complaints it received about individual businesses between 1st July and 31st December 2022 (H2 2022).
Key points to note
In total, FOS received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022). 34% of complaints were upheld in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022 there were:
- 50,346 new banking and credit complaints in H2 2022, compared to 44,200 in H1 2022.
- 19,346 new general insurance/pure protection complaints in H2 2022, compared to 17,530 in H1 2022.
- 4,160 new mortgages and home finance complaints in H2 2022, compared to 3,658 in H1 2022.
- 3,842 new decumulation life and pension complaints in H2 2022, compared to 4,193 in H1 2022
- 2,227 new investment complaints in H2 2022, compared to 2,427 in H1 2022.
For the full data and insight, see the half-yearly complaints data: H2 2022.
Next actions
None – for information and awareness.