Context
FOS has published the number of financial complaints it has received in the first half of 2024, which rose by over 40% compared to the same period in 2023. In the first six months of 2024 FOS upheld 35% of complaints in the consumers’ favour, compared to 37% in the first half of 2023.
Key points to note and next actions
FOS received a total of 133,019 complaints between 1st January and 30th June 2024 compared to 93,114 complaints in the same period in 2023. The data shows new complaints between 1st January and 30th June 2024 compared to complaints data in the same period in the previous year.
- 101,031 banking and credit (56,690 previous)
- 22,489 general insurance/pure protection (24,496 previous)
- 3,685 mortgages and home finance (5,002 previous)
- 3,369 decumulation life and pension (4,189 previous)
- 2,305 complaints about investments (2,593 previous)
- 140 complaints about funeral planning (144 previous)