Context
The September 2022 edition of Ombudsman News highlights recently published complaints data and shares online guidance for consumers and businesses about unregulated collective investment schemes (UCIS).
Key points to note
- FOS latest quarterly complaints data on financial products and services, covering April – June when the FOS received 35,209 new complaints
- Complaints about UCIS and other non-mainstream investments highlighted, and guidance provided about how the FOS resolves these complaints
- Half yearly figures showing the number of complaints received about individual financial businesses and the uphold rates published
- Complaints data about claims management companies (CMCs) shows the volume of complaints received and resolved and uphold rates
Next actions
None – for information and awareness.