Ombudsman News 172 (financial-ombudsman.org.uk)
Context
The Financial Ombudsman Service (FOS) has published Ombudsman News 172.
Key points to note
- This edition includes news of the new FOS Chief Executive and Chief Ombudsman, Abby Thomas, who joins in the Autumn.
- It outlines the Discussion paper about possible changes to the future funding model, which we covered in our update for the week ending 17th June 2022. FOS is requesting feedback from financial services organisations, trade bodies, consumer groups and other stakeholders and is open for responses until 5th August 2022.
- The latest annual complaints data is also highlighted (see the previous article).
- Details of complaints about claims management companies (CMCs) are also included.
Next actions
None – for information and awareness.