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Financial Ombudsman Service publishes annual complaints data 2021/22

Sep 23, 2022 | FOS

Link(s):Financial Ombudsman Service publishes annual complaints data 2021/22

Context

FOS has published data showing the number of complaints received about individual businesses between 1st January and 30th June 2022

Key points to note

  • Almost 73,000 complaints have been received in this period of which 37% were upheld
  • The data shows that businesses proactively resolved 4,242 complaints in H1 2022.
  • Just under a third of the proactively resolved cases were about fraud and scams.
  • The top 5 most complained about products in Q2 2022 were:
    1. Current accounts – 5,460
    2. Credit cards – 3,372
    3. Car or Motorcycle insurance – 2,524
    4. Hire Purchase (Motor) – 1,751
    5. Buildings insurance – 1,642

Next actions

None – for information and awareness.