Context
The FCA has updated its web page in relation to its Unacceptable Behaviour Policy, which focuses on what it sees as unacceptable behaviour on the part of those individuals who engage with the FCA (so consumers or firms). The Policy sets out what the FCA considers to be abusive or unreasonable behaviour, and the actions it might take if it considers behaviour to be unacceptable.
Key points to note and next actions
- The web page was first published in December 2017.
- The updates relate to changes to the inappropriate behaviour and sexual harassment examples.
- The web page sets out examples of aggressive, inappropriate or abusive behaviour; unreasonable behaviour; and actions the FCA might take.