| Link(s): | How to organise a COO | FCA |
Context
Speech by Emily Shepperd, FCA Chief Operating Officer and Executive Director of Authorisations, delivered at the Armstrong Wolfe COO Summit 2023: Non-financial Risk
Key points to note
Shepperd discusses topics including Culture, Diversity and Inclusion, with some of the key points being:
- Chief Operating Officers should use the levers of ‘soft’ power such as open communication as much as ‘hard’ power such as data and rules to mitigate non-financial risk
- Diversity and Inclusion is about far more than targets – true inclusion means that people feel free to speak out
- The FCA is an innovator as much as a regulator, embracing change and helping new industries flourish while protecting consumers from harm
Next actions
None – for information and awareness.