Context
The FCA will be engaging with the general public by issuing another financial lives survey. Over 250,000 households from across the UK have been randomly selected to receive a letter that explains how to participate.
Key points to note
- Only adults from households that have been randomly selected to receive an invitation letter from the FCA can participate in the Financial Lives survey.
- The survey relies on the voluntary cooperation of people invited to take part, so that the FCA can get a clear picture of consumers’ experiences and attitudes.
- The FCA sees the gathering of views from all different types of consumer as important; it wants to hear from everybody, regardless of how many financial services or products they use or hold.
- Past survey results have been used to help make major FCA policy decisions, for example about the availability of banking services, the quality of financial advice and the cost of credit. The results have also been referenced consistently by the FCA in its work on vulnerable customers.
- Everyone who completes the survey will receive a £10 gift voucher as a thank you.
Next actions
None – for information and awareness in the (albeit unlikely) event that any of your clients are amongst those households included and contact you with questions.