Context
The FCA has released another webinar on consumer vulnerability.
Key points to note
- The webinar is open to all regulated firms
- It will be run on Thursday 27th May 2021 at 10.30am – 11.45am
- Content will include:
- the importance of recognising and responding to vulnerability and the consumers who could be most susceptible to harm;
- the role regulated firms play in protecting vulnerable consumers; and
- the FCA’s expectations when dealing with consumers in vulnerable situations.
Next actions
Interested firms should register to attend the webinar at the soonest opportunity.