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FCA confirms multi-factor authentication will apply to calls to the Supervision Hub (the Contact Centre for firms)

Link(s):Multi-factor authentication for FCA systems | FCA

Context

The FCA has updated its web page in relation to multi-factor authentication (MFA) to confirm that, from mid-June 2024, MFA will also be used to verify firms’ identity when firms call the Supervision Hub, using a one-time passcode sent by text message.  In a communication sent to the Association of Professional Compliance Consultants (APCC), the FCA stated that “Security is at the heart of our technology and data platforms.”