Context
Following the launch of the industry’s Mental Health and Insurance Standards in 2020 the ABI has surveyed members across health, protection and travel insurance to understand how they have been implemented by firms. The findings of the survey are published in a new report.
The Standards were launched to better support the needs of people with prior or existing mental health conditions when applying for insurance, and to drive consistency and best practice across the three insurance lines. Twenty-two ABI members provided feedback showing progress has been made across all areas of the Standards, although work continues to ensure customers have the best support possible.
Key points to note
- All firms who took part in the survey have taken steps to improve the accessibility of their communications, such as offering customers different choices of how to contact them.
- Alongside the Standards the ABI launched a free mental health e-learning course for advisers and front-line staff. The free training will continue for another year to help more advisers and front-line staff improve their awareness and knowledge in this important area.
Next actions
None – for information and awareness.