| Link(s): | Best practice guide for insurers – Money and Mental Health A-best-practice-guide-for-insurers.pdf (moneyandmentalhealth.org) |
Context
The Money and Mental Health Policy Institute, which has been established by Martin Lewis, has published a best practice guide outlining steps that insurers can take to support customers with mental health problems through the customer journey, from applying to making a claim.
Key points to note
Recommendations include:
- Providing customers with clearer information on what insurance products cover.
- Making it easier for people to disclose if they have a mental health problem.
- Providing mental health training for underwriters and front-line staff.
The guide draws on examples of good practice from across the insurance sector and financial services industry, as well as the lived experience testimony of people with mental health problems.
Next actions
None – for information and awareness.