Context
The FCA has updated its list of known fake email addresses in light of reports from firms which have received requests to complete a due diligence questionnaire.
Key points to note
- The FCA has confirmed that it has not issued emails in respect of due diligence.
- The email issued to firms has come from a cloned email address: servicechecks@fca.org.uk
- The email requests the completion of a due diligence questionnaire by 15th November 2020.
- Firms should not click on any links within this email.
Next actions
Firms should remain vigilant, ensuring that emails, letters and phone calls are checked for signs that they may not be from the FCA. For example: listing a mobile or overseas contact phone number, an email address from a hotmail or gmail account, or a foreign PO Box number. Scam emails or letters often contain spelling mistakes and poor grammar. If there is any doubt about the authenticity of contact from the FCA, the FCA Consumer Helpline can be contacted on 0800 111 6768 for verification.