Context
The Agreement on Age and Insurance between Government, BIBA and the ABI renewed today. This ‘Signposting Agreement’ continues to help older people find the essential travel or car cover they need. It was originally made in 2012 and was subsequently reviewed in 2015 and again in October 2019.
Key points to note
- 1,000,325 enquiries for age related travel and motor insurance have been received online and to BIBA’s telephone Find Insurance Service between April 2012 and July 2023.
- The Agreement means that if an insurer or insurance broker is unable to offer cover to an older motorist or traveller because of their age, they will refer the customer to a provider who can meet their needs, or to a dedicated signposting service such as the Find-Insurance Service operated by BIBA.
- The BIBA online service uses a sophisticated search function to point people to a suitable member broker.
- The BIBA contact centre will triage callers seeking insurance and puts them through to a broker that is most likely to be able to help.
Next actions
None – for information and awareness.